客戶服務主管(Sleekflow)

About the role

Provide professional customer service primarily through the Sleekflow platform. Lead a team to deliver professional customer service via Sleekflow and telephone. Respond to customer inquiries and resolve complaints. Provide general administrative support and assistance with urgent customer issues. Make recommendations to department heads and management to enhance customer service quality.

Key responsibilities

• Provide professional customer service through Sleekflow platform
• Lead team to provide professional customer service via Sleekflow and telephone
• Respond to customer inquiries and resolve complaints
• Make recommendations to department heads and management to improve customer service quality
• Perform general administrative tasks and support urgent customer issues

About you

• Proficient in Sleekflow platform operations
• Extensive customer service experience and team management experience
• University graduate (any discipline)
• Good English, Cantonese and Mandarin
• Proficient in computer operations (MS Word, Excel) and must know Chinese input methods (Cangjie / Quick / Pinyin)
• Good interpersonal and communication skills
• Ability to start work immediately is preferred