SLS Manager

Behavioral Health Manager– Job Description

Position Summary

The Behavioral Health Manager provides direct supervision and support to behavioral health staff while ensuring the delivery of high-quality, client-centered care. This role focuses on staff development, clinical oversight, and day-to-day operations to ensure services are effective, compliant, and aligned with organizational goals.

Key Responsibilities

Staff Supervision & Support

• Supervise and support behavioral health staff, including therapists, counselors, and case managers
• Conduct regular individual and group supervision sessions
• Provide coaching, performance feedback, and annual evaluations
• Assist with onboarding and training of new employees
• Promote a positive, collaborative, and accountable team environment

Clinical Oversight

• Review client assessments, treatment plans, and progress notes for quality and compliance
• Provide guidance on complex cases and clinical decision-making
• Ensure use of evidence-based practices in service delivery
• Support staff in crisis intervention and risk assessment

Program Operations

• Oversee daily workflow and staff scheduling to ensure adequate coverage
• Monitor caseloads and productivity standards
• Support implementation of program policies and procedures
• Assist in program development and service improvements

Compliance & Quality Assurance

• Ensure adherence to all regulatory, ethical, and organizational standards
• Participate in audits, chart reviews, and quality improvement activities
• Address and resolve compliance issues promptly

Collaboration & Communication

• Act as a liaison between staff and leadership
• Collaborate with multidisciplinary teams, including medical providers and community partners
• Communicate program updates, expectations, and organizational changes to staff

Administrative Responsibilities

• Assist with reporting, documentation, and data tracking
• Support hiring processes, including interviewing and candidate selection
• Contribute to budget awareness and resource management

Qualifications

Education & Licensure

• Master’s degree in Social Work, Psychology, Counseling, or related field
• Active licensure (e.g., LCSW, LMFT, LPC, or equivalent), as required by state regulations

Experience

• 2–4+ years of clinical experience in behavioral health
• Prior supervisory or leadership experience preferred

Skills & Competencies

• Strong leadership and interpersonal skills
• Solid understanding of clinical practices and behavioral health systems
• Excellent organizational and time management abilities
• Effective problem-solving and conflict resolution skills
• Ability to support and develop staff performance

Work Environment

• Outpatient clinic, community-based program, hospital, or similar setting
• May include occasional evenings or on-call responsibilities

Physical Requirements

• Prolonged periods of sitting, documentation, and computer use
• Ability to respond to urgent or crisis situations as needed

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