Small Engine Department Lead

Small Engine Department Lead Full-Time E&H Ace Hardware is seeking an experienced Small Engine Department Lead to oversee daily operations of our small engine department. This leadership role focuses on managing the team, ensuring top-notch customer service, maintaining department standards, and driving sales and service profitability.

What You’ll Do: Department Management

• Supervise and coordinate daily activities including repairs, maintenance, and parts sales
• Meet or exceed productivity, quality, and profitability goals
• Manage technician scheduling and workloads to optimize efficiency
• Maintain accurate records of repairs, orders, and inventory
• Keep the department organized, clean, and safe

Customer Service

• Deliver world-class service to every customer
• Address inquiries, concerns, and complaints promptly and professionally
• Provide expert advice on equipment repairs, maintenance, and purchases
• Collaborate with sales team to promote products and services

Team Leadership

• Train, guide, and support the small engine team
• Monitor performance, give feedback, and assist with reviews alongside the Service Manager
• Foster a positive, team-focused work environment encouraging continuous improvement

Technical Expertise

• Diagnose and repair small engine equipment to support the team as needed
• Stay current on small engine technology, equipment, and repair methods
• Ensure compliance with all safety standards and protocols

Inventory & Sales

• Monitor parts inventory and place orders to maintain adequate stock
• Track and manage department expenses within budget
• Work with vendors to negotiate pricing and maintain strong relationships

What You’ll Bring:

• Strong leadership and team management skills
• Extensive knowledge of small engine equipment, repair techniques, and parts
• Excellent organizational, problem-solving, and time management abilities
• Proficiency with repair logs and sales reports
• Exceptional customer service and communication skills
• Physical ability to lift up to 50 lbs. repeatedly and perform tasks requiring bending, crouching, and standing

Requirements:

• Satisfactory background check prior to employment
• Willingness to travel up to 5 days annually for training
• Must obtain Stihl Silver Certification within 1 year

Education & Experience:

• High school diploma required; technical certifications preferred
• 3-5 years’ experience in small engine repair or department leadership

Why Join E&H Hardware Group?

• Competitive pay and benefits
• Training and certification programs
• Health, dental, vision, and 401(k) for full-time employees
• Paid time off and holiday pay
• Employee discounts and career growth opportunities
• Locally owned, family-operated, with strong community values

About Us: E&H Hardware Group operates multiple Ace Hardware stores and service teams throughout Ohio, proudly supporting Local Relationships Built on Trust and offering outstanding service to our customers.