Smart Card and Door Access Operator

The Role

As a Smart Card and Door Access Operator, you will support secure and efficient access management services, ensuring users receive timely access to systems, facilities, and services. You will manage smart card and door access requests, maintain accurate records, and ensure all activities meet security, compliance, and service level requirements.

What you will do

• Process smart card, door access, account, and access change requests.
• Maintain accurate access records, approvals, audit trails, and operational documentation.
• Perform card production, printing, access updates, and operational checks.
• Monitor and troubleshoot access-related issues and service requests.
• Escalate incidents and work with technical teams to resolve issues quickly.
• Support process improvements, automation initiatives, and knowledge management activities.
• Ensure compliance with security, identity management, and data protection requirements.
• Contribute to audits, service reviews, and continuous improvement programs.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required skills and experience

• Experience in IT operations, service desk, access management, application support, or a similar operational role.
• Knowledge of request fulfilment, access management, ticketing systems, and operational support processes.
• Strong attention to detail and ability to follow controlled processes and procedures.
• Understanding of ITIL incident, request, access, and change management practices.
• Ability to investigate issues, document outcomes, and coordinate with multiple stakeholders.
• Strong communication and customer service skills.

Preferred skills and experience

• Experience working with smart card, door access, identity, or physical access management systems.
• Experience using BMC Helix or a similar ITSM platform.
• Knowledge of SAP operational processes or user administration activities.
• ITIL Foundation certification.
• Training in access management, identity administration, or security awareness.
• Experience working in enterprise operations or managed services environments.