Smart PV Technical Support Engineer

About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. With approximately 208,000 employees, we operate in more than 170 countries and regions.

Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

Job Title:

Smart PV Technical Support Engineer

Job Location:

Düsseldorf, Germany

Main Responsibilities:

• Installation/Commissioning Instruction: Provide installation/commissioning training to customer/installer, ensure all the Huawei equipment would be installed safely, reliably and properly.
• Troubleshooting to malfunctioned equipment: Locate the fault by remote support or on-site service, instruct the customer/ maintenance personnel get the faulty equipment recovery.
• Preventive Maintenance: Routine maintenance triggered by Huawei, such as testing performance of solar system, checking historical alarms, checking the reliability of cable connection and exporting inverter logs etc.
• Service Strategy：Collect customer service requirements, analyze service strategies in the inverter industry, and support the service strategies in specific countries.

Requirements:

• Knowledge of Mechanical principles, electronics and AC/DC power distribution;
• Demonstrated ability to troubleshoot electrical and electronic circuits;
• Ability to read and understand electrical and electronic schematics and mechanical drawings;
• nderstand the after-sales service process.
• Good communication skills with customer, teamwork spirit; tough and able to work under pressure, good professionalism, hard-working, strong execution, good learning ability;
• Have good analysis, summarization, and planning capabilities,
• Ability to configure and repair communication hardware and software;
• Excellent English (negotiation level);
• Education: high school or above. electrical engineering (or equivalent) would be preferred

What We Offer: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies, challenging work and a competitive salary package. Personal development is ensured through many training opportunities across Europe.

Important: To be considered for this role, applicants must be eligible to work and live in the job location.

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