Smart Shopper Apprenticeship

• MEL and Smart Shopper intern will support the B2B Applications using SAP Technology, modules and tables
• They will be doing ticket analysis in accordance with procedure.
• Performing checks in difference SAP Systems and Digital applications
• Identify L2 teams to engage and escalate
• Perform initial assessment of priority of the issue
• Check Data on the backend system, transaction and tables
• Communicate and collaborate with users and teams

Duties and Task

• Complete frontend and backend platform discovery, KT document review, and workflow familiarization activities
• Analyze ticket types according to its correct priority level and analyze according to the issue
• Participate in team meetings, KT discussions, and coaching sessions to understand operational processes and support expectations
• Define the ticket SLA; service expectations and ticket category
• Develop Ticket Management Rules
• Participate in operational discussions, ticket reviews, and KT sessions to improve technical understanding
• Handle end-to-end ticket resolution independently
• Adherence to compliance and rules
• Prepare and present a PowerPoint presentation summarizing key learnings, completed activities, challenges encountered, and overall, KT experience at the end of the training program

Qualifications

• Candidate must be enrolled/graduate in Bachelor's/College Degree, IT, Computer Science or equivalent.

• Basic knowledge or exposure to SAP Systems, ERP Systems/Business applications, Ticketing or incident management tools, Database concepts, tables, and transactions

• Familiarity in SAP Modules (MM, SD, FICO etc.), Backend systems checking and troubleshooting

• Familiarity in Service Desk or Application Support processes and SLA and ticket prioritization concepts

• Applicants must be willing to work in Muntinlupa City.

• No work experience is required.

• Ability to follow instructions and work within a development team environment

Work Condition

• Working Set Up - Hybrid (3days Onsite, 2days WFH per week)
• Working Schedule - 24/7 Shifting schedule. Amenable to morning, mid and night shift
• Willing to work on rotating schedules including weekends.
• 960 hours or equivalent of 6 months contract
• With Allowances