Smart Systems Technician

Responsibilities and Tasks

• Provide first-line support and troubleshooting for software-related issues in manufacturing operations, ensuring timely resolution and minimal disruption.
• Assist in the deployment, maintenance, and enhancement of system solutions, including both internal Micron applications and third-party vendor applications.
• Support operational needs to drive down manufacturing cost and cycle time and improve product yield and quality.
• Explore opportunities to introduce new systems, including AI-powered analytics and automation tools, to improve organizational efficiency through system solutions.
• Monitor application performance and user experience, escalating complex issues to engineers as needed.
• Assist in designing and maintaining user interfaces, leveraging AI-driven insights to facilitate ease of access, understanding, and usage.
• Adapt and align to Micron enterprise systems to support software applications using approved software languages, databases, and standard tools.
• Analyze gaps and proactively suggest measures to improve the effectiveness of existing systems, keeping abreast of the latest AI technologies.
• Collaborate with business users, IT, and engineering teams to define requirements, resolve issues, and support improvement efforts.
• Coordinate and support the health of databases, including basic backup and recovery tasks, and maintain documentation and procedures.
• Participate in training and knowledge sharing, supporting peers and junior team members in troubleshooting and operational excellence.

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