SmartCOMM Developer

SmartCOMM Developer - 3 Month Contract - Remote - SCC Flex Contract

We are seeking an experienced SmartCOMM Developer / Engineer to design, develop, maintain and support customer communications delivered through the Smart Communications (Thunderhead) platform. This is an excellent opportunity for a SmartCOMM Developer / Engineer to work across the full lifecycle of customer correspondence solutions, from template development and integrations through to releases, production support and continuous improvement.

Your responsibilities as the SmartCOMM Developer / Engineer:

• Design, build and maintain SmartCOMM templates, document configurations and reusable content components.
• Deliver customer letters, policy documents, statements, regulatory communications and email communications.
• Translate business, marketing and regulatory requirements into robust technical solutions.
• Work with XML payloads, data models and integrations to troubleshoot data and document-generation issues.
• Support SmartCOMM integrations with APIs, middleware and core business systems.
• Support hybrid cloud and on-premise SmartCOMM environments, including deployments and environment promotion.
• Plan and support releases, configuration changes and document deployments.
• Troubleshoot production incidents, identify root causes and implement fixes.
• Create and maintain technical documentation and support knowledge transfer activities.
• Participate in Agile ceremonies and support the full software development lifecycle.
• Ensure solutions comply with security, data protection and regulatory requirements.

As a successful SmartCOMM Developer / Engineer, you will have:

• 3+ years' commercial experience developing and supporting Smart Communications / SmartCOMM / Thunderhead solutions.
• Strong experience with SmartCOMM Template Designer, Template Editor, Data Modeler and Content Management.
• Experience building and maintaining complex, data-driven customer communication templates.
• Strong XML and XSLT skills, including payload analysis and troubleshooting.
• Experience with APIs, integrations and middleware-connected platforms.
• Understanding of SmartCOMM deployment, configuration and release management across development, UAT and production environments.
• Experience diagnosing and resolving production issues across templates, integrations and processing components.
• Strong analytical, troubleshooting and stakeholder management skills.
• Experience working in Agile delivery environments.

Desirable:

• Java development and SmartCOMM customisation experience.
• Experience supporting hybrid SmartCOMM deployments combining cloud services with on-premise processing appliances.
• Insurance, Financial Services or Customer Communications Management (CCM) experience.
• Knowledge of high-availability, failover and platform upgrade processes.
• Experience with Jira, ServiceNow, CI/CD tooling and release governance.
• Experience mentoring colleagues and supporting knowledge-sharing initiatives.

If you are a SmartCOMM Developer looking for a fully remote contract and have proven SmartCOMM expertise, we would love to hear from you. Apply today for this SmartCOMM Developer opportunity. Professional references required.

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