Smartfleet Guidance Solution Expert

Location: Belgium - Overijse

Contract Type: Permanent contract

About BIA Job Description available in English BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1500 enthusiastic employees.

Summary The main purpose of the function is to technically support clients with our solutions (as a Clients & Solution Expertise "SmartFleet"), and to be the expert of a range of digital solutions (as a "Solutions Specialist").

What will be your responsibilities? Key Deliverables & Responsibilities

• Install, calibrate, and activate guidance systems on construction and mining mobile machines, including SmartFleet hardware (Topcon, RDS, 3DMG, and others) across EU territories.
• Train operators on the use of installed systems and provide professional after-sales support including support to office software solutions like Sitelink or Magnet.
• Provide remote customer assistance and troubleshooting, leveraging remote connectivity on installed solutions.
• Join company efforts to transition our support model from transactional to digital, leveraging solutions applications and software suites from SmartFleet, Topcon or SmartConstruction.
• Ensure the integration and optimal performance of our digital solutions at job sites level and promote solutions capabilities to improve customer operation efficiency.
• Take proactive measures to ensure machine remote connectivity during and after installation or repairs using all available communication means (cellular, radio, WiFi, etc…).
• Manage after-sales support, including spare parts preparation, warranty follow-up, breakdown services, and identifying opportunities for additional SmartFleetDX services.
• Proactively promote SmartFleetDX solutions based on customers' application requirements.
• Plan, monitor, and report all after-sales services provided to customers and projects, ensuring proper allocation to a specific cost center.
• Contribute to defining a sustainable, profitable, and recurrent after-sales model for SmartFleet, with a strong focus on Topcon/RDS.
• Become familiar with and support other SmartFleetDX activities, including installation, support, training, and remote applications assistance.
• Ensure all systems in operation are mirrored as Digital Twins in SmartFleet administrative tools.
• Ensure update guidance system documentations, specification and products memorandum are accessible to your Teammate.
• Able to communicate efficiently with various stakeholders from SmartFleet Engineers, Project Managers, OEM Partners, Customers / Site Operators.
• Use Freshdesk to monitor customer requests and contribute to the resolution center by sharing cases and knowledge in the library.

Who are we looking for?

• Minimum of 5 years in the field of construction technology or machine control systems.
• Bac +3 in Electromechanics or Surveying/Topography or equivalent by experience.
• Equivalent qualifications in related fields will be considered.
• Extensive experience with various guidance systems, including laser and GPS technologies, for installation on graders, excavators, and bulldozers.
• Autonomously install and configure machine control systems across various brands and provide customer training.
• Fluent in French and Dutch is required; other languages, such as English, will be an asset.

What's in it for you?

• A permanent contract.
• A competitive salary and an interesting package of extra-legal benefits.
• A human sized company with international dimension, encouraging autonomy and team spirit.
• Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company.
• Benefit from a challenging career opportunity with an extensive training program.
• In this challenging job you get the possibility to take initiative and further develop the function.