Smartstream IDLM Support Analyst

Project description

As a technical BAU support analyst, you will provide support of the Smartstream Intraday Liquidity application and BAU activities. Being responsible for and providing technical support of the underlying application, releases and infrastructure.

Responsibilities

• Support UK hours from (7am to 4pm) or (9am to 6pm) or (10am to 7pm), as required.
• Participate in overnight support rota (on call), and weekend work (releases /support etc).
• Document technical requirements or processes to capture the configuration being performed.
• Support and test technical systems/servers (shown below).
• Work with third party software provider and work within pre-defined application standards and raise queries or tickets if software defects are identified with the software vendor
• Apply industry experience and ensure the solution incorporates "best practice"
• Work with neighbouring technology and project teams to ensure changes and rolled out in a co-ordinated manner which is non-disruptive to the business
• Work in a coordinated manner around go-live activities, ensuring services are transitioned into the live production environment in a manner which is compliant with technology policy and non-disruptive to the business
• Provide a level of post live support and assist with remediation where necessary
• Work on key technical areas identified below.
• Ensure defects are tracked and managed, with the appropriate team assigned any defects identified during the test phases
• Highlight risks or concerns ensuring items are followed up or escalated appropriately

Skills

Must have

• Have experience of vendor application "Smartstream Intraday Liquidity Management" primarily, (or "Smartstream Recs" )
• Have excellent communication skills, being able to converse with a wide variety of teams (unix/database/application)
• Familiar with Change Requests, attending and representing on CAB and weekend rollout of code changes.
• Control M application knowledge, jobs creation, administration, alerting, file move, file watchers , etc.
• Oracle Sql scripting and oracle database concepts
• Linux shell scripting and support.
• Ability to package up and manage configuration/code changes into releases, and apply to production.
• Jboss 7 server knowledge, configuration and support, and WAR file deployment.
• JMS Queue processing and principles
• GitHub software management
• Be flexible, particularly when working on rolling out system changes in non-business hours and weekends.
• Be a self-motivator, who is able to take a task and progress it independently, or as part of a team.
• Have an understanding of banking concepts in relation to cash management and reconciliation.

Nice to have

• Experience of BAU Support