SME- Endpoint security

Exp:7 + yrs

Mode :Hybrid mode

Key Responsibilities

Trend Micro Platform Operations

• Support the operational health and availability of Trend Micro agents across on-premises and cloud-hosted environments.
• Monitor agent deployment, health status, policy compliance, and operational effectiveness.
• Troubleshoot and resolve platform, agent, communication, and reporting-related issues.
• Coordinate with internal teams, security teams, and vendor support for issue resolution.

Security Operations & Compliance

• Manage endpoint security controls and ensure compliance with customer security requirements.
• Perform vulnerability and security posture reviews related to Trend Micro deployments.
• Support incident, problem, and change management processes.
• Participate in major incident investigations and root cause analysis activities.

Reporting & Governance

• Produce monthly KPI and operational reports.
• Publish agent installation coverage and compliance metrics.
• Track and report agent health, including reporting and non-reporting systems.
• Provide operational dashboards, trends, and recommendations to stakeholders.

Platform Lifecycle Management

• Manage Trend Micro platform lifecycle activities including upgrades, patches, configuration changes, and maintenance activities.
• Support testing, deployment, and validation of platform updates.
• Maintain operational documentation, runbooks, and knowledge articles.
• Ensure configuration and operational standards are consistently followed.

Automation & Continuous Improvement

• Identify opportunities to automate operational activities.
• Drive process improvements to improve service efficiency and security posture.
• Recommend and implement best practices for endpoint and server security management.
• Contribute to innovation initiatives and operational excellence programs.

Required Skills & Experience

• 6+ years of experience in Windows/Linux Server Administration, Endpoint Security, or Infrastructure Operations.

• Hands-on experience with Trend Micro products (Vision One, Apex One, Deep Security, Workload Security, or similar EDR/AV platforms).

• Knowledge of Windows and Linux operating systems.

• Experience with enterprise security operations, vulnerability management, and endpoint protection technologies.

• Experience troubleshooting endpoint agent, server security, and monitoring issues.

• Familiarity with ITIL processes including Incident, Problem, Change, and Request Management.

• Strong analytical, reporting, and documentation skills.

• Excellent communication and stakeholder management abilities.

• Transportation will be provided