SME, Support

Customer Service

• Maintain a positive and professional working relationship with internal and external clients
• Respond to customer service requests in a timely manner
• Respond to emergency calls 24x7x365 days

Maintain Data Center Systems

• Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems
• Conduct daily walkthrough of DC to record and report any faults or defects detected and take down record of M&E equipment
• Plan, coordinate Master Maintenance plan from Elect, Mech. Work with Site Lead to inform affected clients and to make changes if requested by clients
• Work with all DC vendors/term contractors/equipment OEM on the scheduled maintenance to ensue that all planned maintenance are carried out
• Ensure that the FOC is monitored and manned at all times and that EPMS, BMS, and Fire System alarms are responded to in a timely manner; contain/isolate the fault identified and provide impromptu escalations/updates base on escalation plan laid
• Conduct daily routine checklist to ensure no environmental abnormalities and all critical M&E related systems are in good working condition
• Ensure all subcontractors are inducted and permitted to work within the Critical Environment domain. Review contractor method statements, risk assessments, and MSDS to ensure compliance with site health & safety and operating procedures
• Supervise planned maintenance work conducted by contractors/OEMs ensuring all work conducted are as per submitted PTW, MOS and checklist approved, ensuring the quality of work conducted
• Maintain log and records of instrument readings, equipment and consumable stock level
• Report all unlocked doors and racks to the security control
• Briefing and handover to Shift Duty Technician on all outstanding issues and Standing Instructions from the Operation Lead / Assistant Manager / Manager
• Attend to Incidents and field service reporting and filing

Qualified candidates will possess the following:

• ITE/Nitec/Diploma in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study required
• Experience of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Chillers, Air handling units, Chilled water plant, CRAC units, Fire Alarm systems, and Fire Suppression systems
• Advanced knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred
• Proficiency in both written and spoken English
• 3 to 5 or more years of experience in a data center or other Critical Environment required (preference is given to data center, hospital, pharmaceutical production or power plant experience)
• Working knowledge of mechanical, electrical, life safety monitoring and control systems typically used in critical environments
• Proficient knowledge of HVAC and/or Electrical Systems. Shall be proficient in both Electrical and Mechanical