SMR Contact Centre Advisor

Customer Advisor - SMR & Inspections Services

Start Date: 7TBC

Salary: £26,509.50 per annum ⏰ Hours: 40 per week, full-time Shifts: Monday-Saturday on a rotating basis: 8am-6pm (rest day when a weekend day is worked)

Location: Office-based at Bescot

Are you passionate about delivering outstanding customer service?

Do you thrive in a fast-paced contact centre environment? Join our SMR & Inspections Services Team at RAC and become our next Customer Advisor !

Training

You must be able to commit to two weeks full-time training (Mon-Fri, 09:00-17:00).

Your Role

As a Contact Centre Advisor within our Service, Maintenance & Repair (SMR) team, you’ll be at the heart of the customer journey by:

• Assigning technicians to jobs
• Coordinating with dealerships to confirm parts availability
• Acting as the key point of contact for customers throughout their booking

What You’ll Be Doing

• Handling inbound and outbound customer calls
• Managing bookings and updating systems accurately
• Building product and process knowledge
• Collaborating with your team to improve performance
• Communicating confidently with internal and external stakeholders

What We’re Looking For

• Previous customer service experience (contact centre experience is a plus)
• Strong communication and upselling skills
• Ability to manage complaints professionally
• Excellent organisation, PC, and admin skills
• A customer-first mindset and drive to deliver a smooth, positive experience

If you’re ready to make a difference and be part of something special, apply now and become one of our #OrangeHeroes .

We’re proud to foster a culture that reflects the diverse communities we serve, welcoming applicants from all backgrounds and experiences.

Benefits At RAC, we reward your commitment with more than just a salary:

• Bonus scheme eligibility
• Pension contributions up to 6.5%
• Life Assurance (2x salary, 4x for pension members, flexible up to 10x)
• Family leave support and flexible working
• 24/7 confidential personal support service
• Car salary sacrifice scheme (after 12 months, including EV options)
• FREE RAC Ultimate Complete Breakdown Cover from day one
• Access to Orange Savings - discounts on retail, travel, tech & more
• FREE onsite parking
• Automatic enrolment into our Colleague Share Scheme - Owning it Together