Snagger (Multi Skilled Operative)

Role Overview:

• Position: Snagger (Multi-Skilled Operative)
• Reporting to: Surveying Manager
• Responsible for: Independently inspecting, recording and rectifying snags and defects on completed refurbishment, void and small works projects, ensuring every property is finished to the required specification and quality standard before handover to the client.
• Location: National, site-based with regular travel
• Contract: Permanent (6 months probationary period)
• Salary: €35,000 - €40,000 per annum

Overall Role:

This is a hands-on quality assurance role within the Repairs & Maintenance Department.

The overall objective of the role is to ensure every property is completed right first time and is ready for our clients and residents to move into, delivering a consistent, high-quality finish that reflects the standards our clients expect.

The role will work closely with Supervisors, trades teams and sub-contractors to close out snags quickly and to a high standard, and will provide feedback that helps us continually raise the quality of our work.

Key Areas of Responsibility:

1. Remedial Works

2. Reporting & Continuous Improvement

3. Health & Safety

1. Snagging & Quality Inspection

• Check all works against the agreed scope of works and specification on completion of refurbishment, void and small works.
• Identify and record defects, incomplete items, damage and poor-quality finishes across all trades, including joinery, plastering, painting and decorating, tiling, flooring, plumbing, electrical fittings, kitchens and bathrooms.
• Produce clear, accurate snag lists supported by photographic evidence, using the company job management system and/or mobile devices.
• Check that kitchens, sanitaryware, doors, windows, ironmongery and fixtures are correctly installed, secure and in full working order.
• Confirm that properties are clean, safe and free of waste, materials and debris before handover.

2. Remedial Works

Use a broad range of multi-trade skills to close out snags directly, so that properties are finished right first time.

• Typical works include, but are not limited to: carpentry and joinery adjustments, hanging and easing doors, fitting ironmongery, minor plumbing repairs, silicone and sealant work, patch plastering and filling, painting and touch-ups, tiling and grouting repairs, and replacing damaged fixtures and fittings.
• Identify snags that require a specialist or qualified trade (e.g. electrical or gas works) and refer these promptly to the relevant Supervisor or trade team.
• Identify and request the materials needed to close out snags in good time so as not to delay handover.
• Ensure all work is completed to a high standard and in line with company quality standards and client specifications.

3. Reporting & Continuous Improvement

Keep clear records of all snagging activity and use what is found on site to help raise standards across the business.

• Keep accurate and up-to-date records of all inspections, snags raised, remedial works completed and properties signed off.
• Report progress on snag close-out to the relevant Supervisor and highlight any items that may affect handover dates.
• Identify recurring defects or quality issues and feed these back to Supervisors and trades teams to help prevent them happening again.
• Support a right-first-time culture by sharing learning with colleagues in an open, honest and constructive way.

4. Health & Safety

Work safely at all times and take personal responsibility for your own Health, Safety and Welfare and that of others on site.

• Work in accordance with company Health & Safety policies, procedures, risk assessments and method statements.
• Wear and maintain the PPE provided by the company and ensure tools and equipment are used safely and kept in good condition.
• Identify, report and where appropriate make safe any hazards found during inspections, including electrical, trip, sharp-edge and fire safety concerns.
• Follow safe working and driving practices at all times.
• Participate in Tool-Box talks and Health & Safety training as required.

5. Customer & Stakeholder Management

Provide a professional, courteous and customer-focused service when working in clients' and residents' properties.

• Build and maintain positive working relationships with Supervisors, trades teams, sub-contractors and client representatives.
• Communicate clearly with colleagues on the status of snags and any issues identified.
• Help achieve high levels of client satisfaction with the refurbishment works we deliver.

Who We Are Looking For:

Person Specification:

• Excellent attention to detail and a high standard of workmanship.
• Strong practical problem-solving skills.
• Good communication and interpersonal skills.
• Good customer relationship skills.
• Self-driven, motivated and able to work on own initiative.
• Organised, reliable and able to manage own workload across multiple sites.
• Positive attitude to Health & Safety.

Experience / Qualifications:

• Proven experience as a multi-skilled operative, maintenance operative or similar role, preferably in the construction, housing or property sector.
• A minimum of two years' experience working on refurbishment, void or maintenance works, ideally within social housing or a related industry.
• Practical, hands-on skills across a range of trades, including carpentry, plumbing, painting and decorating, tiling and plastering. A trade qualification is desirable.
• Experience of snagging, quality inspection or finishing works is highly desirable.
• Good working knowledge of building standards and what a quality finish looks like.
• Ability to communicate both verbally and in writing, and to produce clear snag reports.
• Basic computer literacy and confidence using mobile devices and job management apps.
• Valid Safe Pass card essential; Manual Handling and Working at Height training desirable.
• Full, clean driving licence and willingness to travel nationally as required.

Pay: €35,000.00-€40,000.00 per year

Benefits:

• Bike to work scheme
• Company events
• Free or subsidised travel
• Profit sharing
• Sick pay

Language:

• English (required)

Work authorisation:

• Ireland (required)

Willingness to travel:

• 100% (preferred)

Work Location: On the road