Tekskills
SNOW ECM
Skills
1 month ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Hybrid
Published on:
15 September 2026
What they need
Role & responsibilities
If you cannot find candidates with ECM experience, pls look for CSM module experience.
- Developing and configuring new features for the Enterprise Case Management (ECM) system in ServiceNow
- Develop designs of assigned user stories or components based on the business requirements and current ECM Platform designs.
- For assigned user stories, configure modules in the ECM Platform or build code as needed.
- Conduct technical quality reviews and unit testing of the developed user stories
- Support resolutions for defects identified in platform configurations of ServiceNow Core, modules or integrations
- Integrating applications into ECM; the below ECM ServiceNow modules are in scope for this program:
- Case management.
- Integrations.
- Service portal.
- Service catalog.
- Agent chat.
- Advanced work assignment.
- Interaction management.
- Agent workspace.
- Service level management.
- Reporting and analytics.
Location- PAN INDIA
Experience – 7-8 years
Preferred candidate profile
SNOW CSM
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