SOC Manager

Security Operations Center (SOC) Manager is responsible for leading cybersecurity operations, managing security analysts, ensuring effective incident response, and maintaining strong client relationships while meeting business and security objectives.

1. Security Operations Management

• Oversee 24x7 SOC operations and security monitoring activities.
• Manage incident detection, investigation, response, and resolution.
• Ensure compliance with SLAs, KPIs, and security standards.
• Review and improve SOC processes, playbooks, and operational procedures.
• Monitor and optimize SIEM, SOAR, EDR, IDS/IPS, and other security tools.
• Conduct threat hunting and ensure proactive risk identification.
• Manage vulnerability management and remediation tracking.
• Lead major security incident and breach response activities.

2. Team Management & Leadership

• Lead and manage L1, L2, and L3 SOC analysts.
• Allocate shifts and ensure adequate resource coverage.
• Monitor analyst performance and productivity.
• Conduct team coaching, mentoring, and skill development programs.
• Perform performance evaluations and career planning discussions.
• Drive team engagement and retention initiatives.
• Manage recruitment, onboarding, and training of SOC personnel.
• Handle escalations and provide technical guidance during critical incidents.

3. Client Management Responsibilities

• Act as the primary security contact for assigned clients.
• Conduct regular governance and operational review meetings.
• Present security reports, incident trends, and risk assessments.
• Understand client business requirements and align SOC services accordingly.
• Address client escalations and ensure timely resolution.
• Build strong relationships with client stakeholders and leadership teams.
• Manage customer expectations and ensure SLA compliance.
• Identify opportunities for service improvement and security enhancement.
• Support contract renewals and service expansion discussions.

4. Incident & Crisis Management

• Lead War Room discussions during critical security incidents.
• Coordinate with stakeholders, clients, vendors, and internal teams.
• Ensure proper communication during cyber incidents.
• Conduct Root Cause Analysis (RCA) and post-incident reviews.
• Track corrective and preventive actions.