SOC / NOC L1 Analyst (Client Residency)

Description This role focuses on delivering essential support services for the operation of critical telecommunication systems, central data center systems, and client infrastructure, encompassing the following scope of work.

Key Responsibilities

• Monitoring of data network operation
• Management of alerts from monitoring systems (NOC/SOC)
• Monitoring the availability of telecommunication circuits and equipment
• Management-Parameterisation of telecommunication equipment
• Telephone user support, fault monitoring and reporting
• Solving technical problems of first and second level

Requirements

• Bachelor’s Degree in Computer Science or related technical discipline, or the equivalent combination of education, professional training, or work experience
• Excellent verbal and written communication skills, both in Greek and English language
• The ability to pick up new technology or concepts very quickly is required
• This position requires shift work in a 24/7/365 environment. The capacity to work evening, overnight, and weekend hours is required
• Ability to communicate effectively with various teams to explain and elaborate on technical details

What We Offer

• Competitive Salary
• Private Medical & Health Insurance
• Professional Growth
• Collaborative Culture