SOC Operations (SPX Express)

• Strong operational control and problem-solving skills for Rework and Return processes
• Ability to manage workforce and monitor daily team performance
• Good coordination and communication skills with cross-functional departments
• Capable of handling operational issues and providing timely resolutions
• Support productivity, quality, and process accuracy targets
• Drive continuous improvement to enhance operational efficiency
• Ensure smooth workflow execution and minimize operational delays
• Maintain compliance with operational and safety standards
• Backlog chasing and SLA control

Requirements

• Good communication skills
• Strong analytical and problem-solving skills
• Strong working knowledge of Spreadsheets (Excel/Google Sheets)
• Experience or strong interest in Express or Warehouse Operations, especially Inventory and Claim processes
• Ability to multitask and prioritize tasks effectively
• Able to work in a fast-paced environment and handle extended working hours during campaigns
• Willing to work mostly afternoon/night shifts
• Fast response and able to work well under pressure
• Good team coordination and cross-functional communication skills
• Ability to manage operational issues and support daily process execution