SOC Operations (SPX Express)​

Department Operations

LevelExperienced (Individual Contributor)

LocationBangkok

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Regional Liaison & Communication:

• Act as the secondary point of contact for the Regional SIP CB team, participating in daily/weekly sync-ups in English to align on targets and operational constraints.
• Translate regional requirements into actionable local SOPs for the SOC and RC teams.

Volume Reconciliation & Data Expertise:

• Perform daily Volume Reconciliation between local warehouse systems and regional SIP dashboards to identify gaps or "missing parcels."
• Develop and maintain tracking files (using Advanced Excel/SQL) to monitor the end-to-end journey of SIP parcels.
• Analyze discrepancies in "Pending" vs. "Shipped" status and drive root cause analysis for any aged backlog.

Operational Control & FIFO Management:

• Work closely with the SOC team to ensure SIP parcels follow strict FIFO (First-In, First-Out) logic to meet international shipping lead times.
• Monitor SLA compliance for outbound parcels, ensuring regional Cross-Border standards are met.

Continuous Improvement (CI):

• Identify bottlenecks in the SIP handover process and propose data-backed solutions to improve throughput.
• Assist the Planning Manager in manpower modeling specifically for SIP-heavy periods (e.g., Double Day campaigns).

Requirements:

• Experience: 1–3 years in Logistics, Supply Chain, or Cross-Border E-commerce operations.
• Language: Efficient English. (both written and verbal)
• Data Skills: Expert level in MS Excel (VLOOKUP, Pivot Tables, Complex Formulas). Experience with SQL or data visualization tools (Power BI/Tableau) is a significant plus.
• Analytical Thinking: Strong ability to reconcile large datasets and identify anomalies quickly.
• Communication: Humble yet assertive communication style; able to collaborate effectively with both frontline staff and regional stakeholders while superior is not available.