SOC Operator (Security Operations Center)

SOC Operator (Security Operations Center)

Location: 77073

Available Shifts: 3rd

Pay Rate: $16.08

Company Overview

DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD — “Do What You Say You Will Do,” DSI is committed to accountability, professionalism, and delivering consistent, high-quality service.

We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients’ expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long-term partnerships with clients while providing meaningful career opportunities for our employees.

Job Summary

DSI is growing—again!

We are currently hiring SOC Operators in North Houston, TX. Come join a diverse and inclusive team that believes in providing excellent customer service and recognizes that its greatest asset is its employees.

As a SOC (Security Operations Center) Operator, you will monitor security systems, collect and communicate critical information, and coordinate responses to incidents that may affect client personnel, locations, third-party vendors, operations, or assets. This position requires strong situational awareness, attention to detail, sound judgment, and the ability to communicate clearly in a fast-paced operations center.

Essential Job Responsibilities

• Monitor, collect, assess, and report critical information related to global and regional incidents that may impact client personnel, locations, operations, or assets
• Maintain global situational awareness of client locations and countries where client third-party vendors operate
• Answer and manage calls received through the client’s security office phone line
• Coordinate routine dispatch activities and communicate assignments to appropriate security personnel
• Review incoming video alarm notifications and respond in accordance with established procedures
• Monitor CCTV, access control, business travel, and corporate mass-notification systems, including AlertMedia
• Utilize CCURE 9000 and VICTOR CCTV systems to monitor and respond to security activity
• Dispatch security personnel, site representatives, management, or emergency services as appropriate
• Document security events, actions taken, notifications, and outcomes accurately and thoroughly
• Maintain the SOC operational log to support accurate shift pass-downs and operational continuity
• Complete daily shift checklists, pass-down log entries, and incident reports as directed
• Communicate professionally with client personnel, DSI management, site security teams, third-party vendors, and emergency responders
• Follow DSI policies, client requirements, escalation procedures, and post-specific instructions
• Protect confidential, sensitive, and proprietary security information
• Maintain focus and situational awareness while managing multiple systems, calls, alarms, and incidents
• Participate in required training and comply with DSI safety procedures and manuals
• Perform other duties assigned by supervisors related to security, safety, and SOC operations

Qualifications & Requirements

• Minimum 18 years of age
• High school diploma or equivalent
• Prior security, dispatch, monitoring, emergency communications, SOC, or control room experience preferred
• Working knowledge of CCURE 9000 and VICTOR CCTV systems
• Experience monitoring CCTV, access control, alarm, business travel, or mass-notification systems preferred
• Proficiency with Microsoft Office products, including Teams, Word, and Excel
• Strong attention to detail and situational awareness
• Ability to evaluate information, prioritize incidents, and follow established escalation procedures
• Ability to multitask and remain focused for extended periods
• Excellent verbal and written communication skills
• Ability to prepare accurate, clear, and concise incident reports and operational logs
• Reliable transportation and means of communication
• Must successfully pass all pre-employment screenings

Additional Information / Benefits

• Dental Insurance
• Vision Insurance
• Medical Insurance

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DSI Security Services is a drug-free employer and complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs. DSI does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.

DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.