Socceroof - Operations Assistant

Publication date: January 29, 2026

Pay: CA$19.00 to CA$21.00

Job description:

POSITION SUMMARY

Reporting to the Manager, the Operations Assistant is responsible for reception and logistics at the Socceroof soccer center. Their mission is to ensure the opening and closing of the center, maintain cleanliness and safety, and contribute to the daily operations and management of the facility. They ensure that events and activities run smoothly within the center.

MAIN DUTIES AND RESPONSIBILITIES

• Ensure the opening and closing of the center, following established procedures.
• Welcome customers and provide them with necessary information and services.
• Process payments using appropriate computer systems.
• Guide customers within the center, directing them to locker rooms, fields, dining areas, etc.
• Enforce the center's rules, intervening in cases of non-compliance or conflict.
• Maintain cleanliness and safety of facilities and equipment by performing regular checks and reporting any malfunction or anomaly.
• Participate in inventory and order management, following the instructions of the manager or assistant manager.
• Ensure the smooth running of events and activities, coordinating logistics as needed.

PROFESSIONAL SKILLS

• Ability to collaborate and work as part of a team.
• Effective communication and strong interpersonal skills.
• Demonstrated leadership and political skills.
• Adaptability and analytical thinking.
• Strong planning, organizational, and control skills, with sound judgment and professionalism.
• Ability to make decisions, deliver expected results, solve problems, and stay up to date.
• Customer experience focus: service-mindedness, active listening, customer satisfaction and retention, and respect for center rules.

POSITION REQUIREMENTS

• Minimum of one (1) year of relevant experience in a similar role.
• In-depth knowledge of customer experience standards.
• Excellent command of spoken and written English.
• Excellent proficiency in Microsoft Office software.
• In-depth knowledge of soccer environments and processes (an asset).
• Knowledge of the soccer market in Etobicoke/Toronto (an asset).
• Knowledge of Pickleball & Basketball (an asset).

WORKING CONDITIONS

• Compensation based on experience and the Socceroof center's coordination position pay scale.
• On-site work.
• Flexible work schedule (day and/or evening).

Job Type: Part-time

Experience:

• Customer management: 1 year (required)
• Management : 1 year (required)

Language:

• English (required)

License/Certification:

• Smart Serve (required)
• Working visa (required)

Work Location: In person

Job Type: Part-time

Pay: $19.00-$21.00 per hour

Work Location: In person