Social Media Analyst

Location: Mumbai (Hybrid) | Employment: Full-Time | Experience: 0–2 Year | Joining: Immediate

Company Description AGR Knowledge Services Pvt. Ltd is a leading customised research and consulting firm, delivering outsourced research

solutions to some of the world’s largest corporations, financial institutions, consulting firms, and government agencies.

We are hiring for the Social Insight and Analytics (SI A) vertical, which supports brands with B2B solutions across

social listening, online reputation management, custom research and crisis management.

Job Description Monitor social media platforms for brand mentions, user comments, feedback, and complaints;

manage community responses using approved templates and response matrices.

• Conduct active social listening and ORM monitoring across digital and social media platforms; tag

and segment mentions by sentiment, themes or subthemes category.

• Track industry updates, emerging trends, and potential crisis events; send timely escalation alerts to

internal teams and clients via defined communication channels.

• Analyse brand performance against competitors and identify reputational risks proactively.
• Prepare and deliver weekly/monthly ORM and social listening reports along with ad-hoc insight

reports as required.

• Generate actionable insights from conversation trends, sentiment analysis, stakeholder discussions,

and competitor/industry developments.

• Maintain accurate documentation and trackers; ensure compliance with client processes and

platform regulatory communication guidelines.

• Coordinate with internal teams and clients for issue escalation, response approvals, and resolution tracking.

Requirements

• 0–1 year of experience in social listening, ORM, digital monitoring, or community management.

Freshers with the right aptitude are welcome.

• Excellent written and spoken English communication skills.
• Proficiency in MS Excel, PowerPoint, and Word.
• Familiarity with social listening / ORM monitoring tools is an advantage.
• Strong analytical mindset with keen attention to detail.
• Ability to manage multiple deliverables within defined turnaround times in a fast-paced environment.
• Social-media savvy and eager to upskill continuously.

WORK SCHEDULE FLEXIBILITY This is a full-time hybrid role based in Mumbai. Given the nature of digital monitoring work, the role

requires flexibility in shift timings and working days. Candidates must be comfortable with:

• Flexible/rotational shift timings as per monitoring requirements.
• Split week-offs (days off may not fall on consecutive days or on weekends).