Social Media Engagement VA

Job Summary:
We're excited to be adding a sharp, trustworthy Engagement Specialist to run inbound conversations across LinkedIn and Substack. You'll work through a daily queue of direct messages and comments, answering from an established library of prepared messaging, and turning up which conversations show real buying interest. This is a role for someone with excellent written English and strong reading comprehension — you're not running campaigns or building strategy, you're handling real conversations with care, judgment, and consistency.

Key Responsibilities:

• Work through a daily queue of LinkedIn direct messages and comments, answering promptly and appropriately
• Run Substack comments and reader replies, holding engagement active and professional
• Pick the correct prepared response for each situation from an existing message library
• Read each conversation carefully before replying, seeing that the response actually fits what the person said
• Turn up and flag conversations where someone shows genuine interest, rather than carrying on with a templated reply
• Hold a consistent voice and tone across every account you run, writing in that account's established style
• Escalate unusual, sensitive, or high-value conversations instead of guessing
• Keep the daily queue cleared and current so no message goes unanswered
• Treat confidential account access and private conversations with complete discretion

Mandatory Skills:

• Excellent written English — native or near-native fluency, with flawless grammar, tone control, and natural phrasing
• Strong reading comprehension and the ability to grasp context before answering
• Sound judgment and common sense in picking the right response for the situation
• Absolute discretion and professionalism around account access and private conversations
• At ease moving through LinkedIn and Substack messaging and comment interfaces
• Dependable, precise, and able to work under your own direction
• Strong communication skills and responsiveness throughout the workday
• Stable, high-speed internet connection and a consistent, distraction-free work setup

Preferred Skills:

• Prior experience running social media inboxes, DMs, or community engagement for someone else
• Familiarity with LinkedIn as a professional networking and business development platform
• Experience with lead qualification or turning up buying signals in written conversations
• Grounding in customer support, sales support, or copywriting
• Experience writing in another person's voice or holding to brand tone guidelines
• Ability to stay focused and accurate across repetitive, high-volume tasks

Why Join Us:
This is a clearly defined role with everything already built for you — no guesswork, no tool overload, and no cold outreach. You'll be trusted with real responsibility from day one and given the systems and support to do the work well. If you take pride in careful, high-quality written communication and want steady, focused work with a team that values reliability, we would love to hear from you.