Social Media Sales Admin

About the role

Responsible for managing customer inquiries and sales transactions coming from social media platforms, particularly Facebook and Instagram. The role focuses on promptly responding to customers, converting inquiries into sales, processing orders accurately, and maintaining organized sales records.

Key responsibilities

• Monitor Facebook/Instagram inboxes, comments, and inquiries

• Respond promptly and professionally to customer questions

• Provide accurate information about products, prices, availability, promotions, and policies

• Follow up with customers who have shown interest but have not completed their purchase

• Handle basic customer concerns and escalate complicated issues when necessary

• Assist customers in choosing the appropriate product based on their needs

• Actively convert inquiries into confirmed orders

• Recommend related products, upgrades, bundles, or promotions when appropriate

• Collect and verify customer information and order details

• Encode confirmed orders accurately

• Meet assigned sales or conversion targets

• Follow established sales scripts and procedures while maintaining a natural and helpful conversation

• Maintain professional and friendly relationships with customers

• Record important customer preferences or concerns for future reference