Social Services Program Manager

Schedule/Hours: Hours and days vary. The work schedule is equally divided between the Arcadia and Port Charlotte locations.

This position is responsible for:

• Supervising and coordinating day-to-day social service operations at the Arcadia and Port Charlotte locations, including One Stop for Care (“The Village”), Pathway of Hope, Baby Boutique, Choice Pantry, SAHelp and emergency canteen services in Port Charlotte, as well as Baby Boutique, Choice Pantry and SAHelp in Arcadia.

• Leading program staff and overseeing case management, client eligibility, service coordination, referrals, and accurate, confidential records across both locations.

• Building community partnerships, securing resources and funding, and managing public relations and volunteer services for social service programs.

• Ensuring consistent case-management documentation and required HMIS and Pathway of Hope data entry across both locations.

Key Responsibilities:

• Assign, train and supervise staff; monitor work for accuracy and compliance; conduct performance evaluations and make salary and hiring or firing recommendations.

• Oversee client interviews and eligibility decisions, review case records, support social service workers with escalated cases or absences, and maintain confidentiality and compliance with program requirements.

• Identify funding opportunities; prepare grant proposals and funding requests; monitor program funds, expenditures, budgets and grant restrictions; prepare statistical, fiscal, payroll and funder reports.

Physical Requirements and Working Conditions:

• Short-distance travel may be needed for meetings and other Salvation Army facilities. Limited physical effort, including walking, standing and lifting or carrying objects under 25 pounds, is required for 5–10% of work time. Duties are usually performed seated, with occasional standing or walking.

Employee Benefits:

• Competitive pay
• Health and wellness benefits
• Retirement plan options
• Paid time off

Additional Information:

• All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Education and Experience:

A master’s degree from an accredited college or university in Social Work or a related field; AND

• Four years of progressively responsible social services experience, including at least one year in a supervisory capacity; OR

• An equivalent combination of training and experience that provides the required knowledge, skills and abilities.

Licenses and Certifications:

Valid state driver’s license

Equal Opportunity Employer: Veterans | Disabled