Social Work Assistant

KEY RESPONSIBILITIES

1. Pre-admission/Admission Support

• Orientate new residents and their Next-of-Kin (NOKs) to the nursing home and its services.
• Ensure new residents settle in well at the nursing home.
• Assist Medical Social Workers (MSWs) in gathering admission and care-planning information, and identify and refer residents’ immediate concerns to the appropriate staff.

2. Casework & Financial Scheme Support (non-complex case)

• Establish rapport with residents and NOKs, gather relevant information, and identify their needs and concerns.
• Collect and verify supporting documents and assist with applications for financial assistance schemes under MSW supervision.
• Assist MSWs with non-clinical case documentation and social reports, community resource referrals, and coordination with residents’ families and relevant healthcare professionals.
• Observe and report changes in residents’ emotional, social or behavioral well-being, while maintaining professional boundaries and confidentiality.

3. Resident Engagement & Groupwork

• Plan and conduct social and recreational activities based on residents’ interests and needs to promote their well-being.
• Encourage resident participation and monitor attendance and feedback to evaluate activity effectiveness.

4. Support Volunteer Program

• Coordinate with the Volunteer Manager and volunteers on activity planning, implementation and on-site support.
• Identify potential volunteering opportunities and provide feedback to improve volunteer engagement and programme effectiveness.

5. Support Advance Care Planning (ACP) Program

• Promote ACP awareness among residents and NOKs, and facilitate General ACP or Preferred Plan of Care (PPC) discussions for residents who are ready, within the scope of the role and applicable supervision arrangements.
• Assist with reviewing ACP plans and supporting residents’ documented care preferences and wishes.

6. Administrative & Departmental Support

• Maintain resident records, case tracking systems and departmental statistics.
• Coordinate logistics for family meetings, multidisciplinary conferences and external visits, and support other departmental projects as assigned.

JOB REQUIREMENTS

• Diploma in Social Work, Social Sciences or a related discipline.
• Relevant experience in healthcare, eldercare or social services will be an advantage.
• Good communication, interpersonal and organisational skills.
• Proficient in Microsoft Office applications.
• Compassionate, patient and able to work effectively in a team.