Social Work Associate

The

Social Work Associate

plays a vital operational role within WE CARE’s Sober Living Framework (SLF). Acting as a critical link between therapeutic recovery and community resources, this role is specifically structured to assist inpractical, resource-heavy case management and operational coordination tasks. By managing welfare applications, shelter coordination, and hospital detox pipelines, the Social Work Associate ensures that clients are facilitated to achieve holistic lifestyle stability while allowing the professional counselling team to maximize dedicated clinical hours for therapy.

KeyResponsibilities

1. Practical Case Management & Resource Support

Identify structural barriers to a client's recovery and coordinate practical interventions before or during intensive clinical therapy.

Assist clients in navigating and applying for financial assistances, including Social Service Office (SSO) subsidies and other welfare streams.

Facilitate logistical pipelines for acute interventions, such as managing admissions to local restructured hospitals or specialised units (e.g., IMH, NAMS) for medical detoxification.

Source and coordinate temporary housing, halfway houses, or institutional shelter arrangements for vulnerable clients in unstable living environments.

2. Intake, Triage & Administration

Support the triaging team by conducting initial administrative screening and eligibility verifications for new incoming community or agency referrals.

Assist the Clinical Supervisor in routing qualified addiction cases to the designated counselling team members.

Ensure strict data entry compliance and timeline adherence within the Enhanced Programme Evaluation System (EPES) and internal case management systems.

3. Client Retention & Care Coordination

Execute the centre’s outreach protocols to proactively re-engage and follow up with clients who miss sessions, are uncontactable, or risk dropping out of the recovery track.

Collaborate closely with Counsellors and peer Recovery Guides to ensure an integrated, wrap-around continuum of care for the individual client.

Guide transitioning clients toward recovery-supportive platforms, such as the WE CARE Drop-in Centre and peer-led support groups (e.g., Active Recovery Circles).

4. Multi-Agency & Stakeholder Liaison

Serve as an operational point of contact for external social service agencies, including Family Service Centres (FSCs) transferring complex cases via the sector-wide Addiction Support Service (ASS) pipeline.

Maintain positive working workflows with medical social workers and step-down discharge units across our 10 partner restructured hospital networks.

Requirements

Diploma in Social Work, Social Sciences, Psychology, or a relevant human services discipline. (Candidates with a Professional Certification in Social Work or relevant foundational training are welcome to apply).

Minimum 1–2 years of experience in the social service sector, community healthcare, or a casework management setting. Prior exposure to addiction recovery, mental health care, or vulnerable family support is highly advantageous.

Strong knowledge of Singapore's social service network, government subsidies, and community support schemes (MSF, SSO, AIC, etc.).

Excellent case-documentation skills and is comfortable utilizing database software (EPES or similar client data management portals).

Compassionate, non-judgmental, and highly resilient attitude when working with individuals recovering from substance or behavioural dependencies.

Ability to work effectively in a multidisciplinary team environment alongside clinical counsellors, peer leaders, and hospital networks.

Strict adherence to professional ethics, confidentiality protocols, and the Personal Data Protection Act (PDPA).

A Community-Based Addiction Recovery Centre

WE CARE treats all forms of addictions including drugs, alcohol, and compulsive behaviours like problem gambling, compulsive sex behaviours & porn use, overeating, problematic internet use & excessive gaming and shoplifting. We take a holistic approach to help people live an addiction-free life. We offer evidence-based counselling and therapy group work. WE CARE is also a community-based drop-in centre where a safe, supportive and non-judgemental environment is provided for individuals to stabilise and work on their recovery.

OUR HISTORY

In 2005, WE Foundation Limited was incorporated and registered under the Charities Act by mental healthcare professionals who felt the need to have a centre providing aftercare support for people recovering from behavioural and substance addictions after their initial treatments. To further the organisation charity purposes, it became a full member of the National Council of Social Service and by December 2006, it was approved as an IPC charity able to issue tax deductible receipts for qualifying donations.

From 2008, the centre operated out of two container offices on land leased from IMH at 620 Tiong Bahru, Singapore 158789. The centre offers individual counselling, group therapy, family and support group meetings. It is to be a safe venue for drop-in facilitating fellowships for recovering persons and their family members with opportunities to renew and transform family relationships in a holistic, caring and nurturing environment.

By this time, the Board decided to change the organisation name to the present

WE CARE Community Services Limited

to better reflect its missions. The new name became official from 17 March 2008.

In 2011, WE CARE moved to 11 Kampong Bugis #02-08, Singapore 338988 as the land in Tiong Bahru was returned to the Singapore Land Authority.

Once again the lease was up in 2014 and we had to look for new premises. We were successful in getting a block unit at Kembangan-Chai Chee Community Hub, 11 Jalan Ubi, Block 5 #01-41 Singapore 409074.

With support from Tote Board Capital Funding, we were able to renovate and move into our new premise in June 2014.

OUR MISSION

Vision

To be the leading community hub of addiction recovery in Singapore

Mission

Advocate for persons with addiction and their families

Provide evidence-based clinical treatment for addiction

Deliver community-based recovery programmes, in order to facilitate re-integration into society

Elevate professionalism and expertise for addiction treatment

Purpose

A help centre for people dealing with substance and behavioural addiction issues

A resource and information centre for recovering persons and their families

Empowering persons with addictions to reclaim their dignity and improve their quality of life.

A place for learning about addictions and recovery for the community

Providing access to professionals skilled in addictions management

A safe haven for recovering persons to interact with others in various stages of recovery

We are located at:
Kembangan-Chai Chee Community Hub

11 Jalan Ubi, Block 5, #01-41

Singapore 409074

Eunos MRT is 8 mins walk away

Check out our website for more information

www.wecare.org.sg