Social Work Executive

Roles & Responsibilities

1. Attend to general enquiries on the admission process and provide accurate information to applicants, family members or next-of-kins.

2. Manage the end-to-end pre-admission and admission process, including coordination of nursing assessments, financial counselling, and admission paperwork.

3. Handle post-admission and discharge matters, such as:

· Maintaining and updating resident records in a timely and accurate manner.

· Assisting in applications for financial assistance and subsidies for residents.

· Coordinating with Medical Social Workers (MSWs) and other stakeholders on admission and discharge

matters

4. Prepare letters, reports, and documentation to ensure smooth administrative flow.

5. Ensure all resident information, case files, and data are properly recorded and kept up to date.

6. Support departmental KPIs by ensuring efficiency and accuracy in admission related processes.

7. Debt management, remind clients on due payments and outstanding balance.

8. Assist with any other admission or discharge related duties as assigned by MSW or the management.

Requirements:

• Diploma in Social Sciences
• 1 year of relevant experience in administration, healthcare, or social service sector.
• IT savvy with good knowledge of Microsoft Office.
• Strong organizational skills, attention to detail, and ability to multitask.
• Good interpersonal and communication skills; client-oriented with a service mindset.
• A proactive team player who can work independently when required.