Social Worker (Elderly Services)

Primary Objectives of Position

• Provide direct casework management to clients in AWWA Senior Care Centre and cross-coverage for clients in AWWA Rehab and Day Care Centre.
• Develop and implement psychosocial programs and caregiver support groups for identified projects in AWWA Rehab and Day Care Centre and AWWA Senior Care Centre.
• Strengthen social work function in AWWA Health & Senior Care, such as aligning cross-department social work processes and work in collaboration with other agencies and ministries where needed, to address service gaps in the community and advocate for clients and caregivers.

Job Responsibilities

• Assess and coordinate new referrals and conduct needs and intake assessments.
• Perform psychosocial assessments, collaborate with the multidisciplinary team to deliver person-centered, holistic care plans, and track client progress via 6-monthly (day care) reviews.
• Prepare timely social reports for new admissions and maintain accurate, up-to-date client records and documentation in compliance with organizational and data protection requirements.
• Administer and review Household Means-Testing (HHMT) processes, and assess eligibility for financial assistance schemes (e.g., Medifund, deviation cases, Medisave), ensuring accuracy, timeliness and audit compliance.
• Design, implement and evaluate psychosocial programmes, group work and caregiver support initiatives based on identified client and community needs.
• Build rapport and professional relationships with clients and significant others (e.g., spouse, children, siblings and partner etc.).
• Establish and maintain collaborative relationships with community partners and relevant agencies to enhance service delivery and support for clients and caregivers.
• Conduct case closure upon achieving sustainable service outcomes for clients and their families with appropriate support systems in place.
• Provide guidance and support to Social Service Assistants in casework management and service delivery.
• Contribute to the advancement of social work practice within Health and Senior Care through training, knowledge sharing, and participation in internal and external workgroups.
• Participate in continuous work improvement/ quality improvement projects as required by the organisation.
• Collate, analyse and submit accurate client data and service statistics in a timely manner to meet organizational and stakeholder reporting requirements.
• Respond to crisis situations in accordance with organizational policies and standard operating procedures.
• Ensure adherence to service standards, programme requirements, audit processes, and prevailing personal data production guidelines in all aspects of work.

Requirements

• Recognised Degree in Social Work and Full registration with Singapore Association of Social Workers (SASW)
• Knowledge of social work ethics, case management frameworks, and relevant legislation (e.g., PDPA).
• At least 2 to 5 years of experience with social work in community care sector
• Understanding of the geriatric landscape in Singapore
• Competent in BPSS assessment, case management, and intervention planning (including mitigating risks at client’s level) & practice evaluation
• Excellent communication and counselling skills with elderly clients, their caregivers and with multidisciplinary professionals.
• Ability to maintain confidentiality and professional boundaries in line with SASW Code of Ethics
• Ability to draw and apply relevant theories in direct case work for appropriate intervention/ care plans
• Ability to identify, profile and prioritize clients based on needs evaluation
• Proficient in MS Word, Excel and PowerPoint and capable of maintaining clear and timely case documentation and reports.