Social Worker (ICCP)

About the Role

The Social Worker(ICCP) provides clinical social work expertise within the Integrated Community Care Provider (ICCP) care model. The role supports clients with complex psychosocial and medical needs, working closely with Community Care Executives(CCEs), hospitals and community partners to develop coordinated and person-centred care plans.

KeyResponsibilities

Complex Case Management

• Manage a caseload of clients with complex psychosocial and medical needs, including health, financial, family/caregiving and safeguarding concerns.
• Conduct psychosocial assessments alongside nterRAI Check-Up assessments and develop appropriate care plans.
• Coordinate with hospital case management teams, medical social workers and other relevant stakeholders.

Clinical &Practice Support

• Provide specialist social work input for complex and high-risk cases, including safeguarding concerns, family violence, suicide ideation and financial hardship.
• Contribute clinical and psychosocial perspectives during case discussions and care planning.
• Participate in case discussions, supervision and reflective practice, and share knowledge with the ICCP team.

Cross-AgencyCoordination

• Serve as a key contact for engagement with acute care case management services.
• Support coordinated care planning involving hospitals, healthcare providers, and community agencies.

Documentation &Practice Standards

• Contribute to ICCP SOPs, care planning templates and social work practice standards.
• Maintain accurate and confidential documentation, particularly for complex and safeguarding cases.
• Support case audits and quality improvement activities.

Requirements

• Degree in Social Work from a recognised institution.

·      Minimum 2years of relevant experience in medical social work, or in case management roles such as the Community Case Management Service (CCMS) or Community Intervention Team (COMIT, a mental health support service) is preferred.

• Experience in managing complex psychosocial cases, safeguarding matters or crisis situations.
• Registration/eligibility with the Social Work Accreditation and Advisory Board (SWAAB) is preferred.

· Familiarity with interRAI (a standardised care needs assessment tool), and IT systems such as BRIGHT, CCPS, Scribe and AI tools is advantageous.

• Experience with relevant case management or digital systems and AI-enabled tools is an advantage.

Key Competencies

• Strong psychosocial assessment and case formulation skills.
• Sound judgement when managing complex or high-risk cases.
• Ability to develop practical, person-centred care plans.
• Strong communication and stakeholder engagement skills.
• Ability to collaborate effectively across healthcare and community care settings.
• Commitment to professional ethics, confidentiality and continuous learning.

Equal Opportunity

REACH Community Services is committed to providing an inclusive and fair workplace. We welcome applications from individuals with diverse backgrounds and experiences. Employment decisions are based on qualifications, skills, competencies and organisational needs. Salary commensurate with experience.