SOCIAL WORKER PROGRAM MANAGER

Wayne County Department of Social ServicesBuild a career
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Paid Health Insurance for employees | Dental | 401-K | Life Insurance | Vacation/Sick Leave
12 Paid Holidays | Personal Observance Leave |Travel Reimbursement

Position Title and No.: Program Manager CQI and Staff Development

Unit: Quality Improvement/Quality Assurance & Economic Services

Grade/Salary Range: 79 SW PM $78,555 - $143,167 Starting $91,999.60

DESCRIPTION OF WORK: Under G.S. 108A Article 14, county departments of social services are responsible for
administering programs of public assistance and social services established by federal and state law under pertinent rules
and regulations. The Wayne County Department of Health and Human Services-Dept of Social Services consists of several
units which provide a wide range of services to the community. The Adult Services Unit is responsible for carrying out a
range of statutorily mandated services for elderly and disabled adults and their families as well as other optional services
for these adults and their families. The Child Welfare Unit is responsible for making critical decisions as to whether children,
birth to 18, are safe in their environment. The unit provides protective services intake; completes investigations, family
assessments and After-Hours emergency response and In-Home services to families in need of ongoing services to ensure
the safety of their children. In the event a child must be removed from their home, the Permanency Planning Unit provides
permanency planning, foster care reunification and placement, independent living skills and adoption services. The unit
also provides training and licensing of foster parents. The Economic Services Unit is responsible for administering programs
of public assistance to include childcare, Medicaid, Food and Nutrition Services (Food Stamps), Energy Assistance, Work
First and Medicaid Transportation to eligible citizens within the county.

The primary purpose of this organizational unit is to determine all Continuous Quality Improvement/Quality Assurance
goals are met for Economic Services, Child Welfare, and Adult Services programs according to State and Federal guidelines
and staff development. To ensure consistency in the identified CQI/QA review process and in the application of
policy/procedures from a programmatic standpoint. To provide quality assurance reviews including review(s) of NCFAST,
PATH NC and Compass Documentation as well as hard copy charts to ensure compliance with established policies and
procedures. To plan, design, implement, coordinate, conduct, and evaluate a flexible agency training program based on the
training needs of Income Maintenance Caseworkers, Child Welfare (CW) and Adult Services (AS) social workers, and to
meet the training needs of the agency. This unit also provides clerical support to all units within the agency in the form of
receiving all incoming calls, receiving customers in person, receiving and processing all mail, scanning records,
maintaining, and keying forms, maintaining local databases, and office management.

The primary purpose of this position is to provide direct leadership to the CQI/QA and Clerical Supervisors. This position
also provides some leadership to services supervisors who manage the ongoing activities of Children’s Services Programs.
This Manager Monitors employees’ hours worked and approves leave.

To ensure NC FAST and PATH NC Help desk tickets are resolved and/or submitted timely, and all results are provided to
supervisors and staff.

This employee will learn and use programs Compass Pilot and Compass Appointments; PATH NC as required by position
to do, but not limited to request leave, schedule/receive appropriate appointments, set up virtual files, scan/retrieve
documents, receive/send tasks.

OTHER: Employee will be expected to work in emergency shelters and/or perform related disaster tasks.
This position is designed to be safety-sensitive and is subject to random drug screenings

MINIMUM TRAINING AND EXPERIENCE:

 Master's degree from an accredited school of social work and three years of social work or counseling experience,
two of which was in a supervisory capacity

 or a bachelor's degree from an accredited school of social work and four years of social work or counseling

experience, two of which were in a supervisory capacity

 or a master's degree in a counseling field and four years of social work or counseling experience, two of which

were in a supervisory capacity

 or a four-year degree in a human services field or related curriculum including at least 15 semester hours in

courses related to social work or counseling and five years of social work or counseling experience, two of which

were in a supervisory capacity

Additional Training/Experience
Experience as a social work administrator, preferably in a North Carolina Department of Social Services would be essential.
Prefer experience at all levels.

Knowledge, Skills, and Abilities Required: Thorough knowledge of methods and principles of casework supervision
and training. Thorough knowledge of social work principles, techniques, practices and applications to casework and
community problems. Considerable knowledge of social and economic factors in the community, and local agencies and
resources. Considerable knowledge of the laws, regulations, and policies which govern the programs. Considerable
knowledge of the principles and techniques of public administration, including personnel administration, budgeting, and
office management. Skill in directing a staff of social workers, IMCs, supervisors and related professionals and students
engaged in a variety of services.

Considerable knowledge of governmental and private organizations and resources in the Community. Considerable
knowledge of behavioral and socio-economic problems and their treatment. Ability to supervise, train, or orient lower-level
social workers, Income Maintenance Caseworkers (IMC), clerical staff, students, and interns in the program. Ability to
establish and maintain effective working relationships with administrative superiors, associates, individuals served by the
program, and with social, medical, legal, civic, and religious organizations. Skill in interpreting or communicating social
needs to funding sources, the public or legislators. Advanced knowledge of skills and abilities required of Social Workers.
Considerable knowledge of racial, ethnic, and other cultural groups in society, their values and lifestyles and the resultant
issues in contemporary life. Ability to express ideas clearly and concisely and to plan and execute work effectively. Ability
to read and interpret manual material, policies and program information. Ability to gather, interpret and record data to
develop training opportunities for staff development.

APPLICATION PROCESS: Only Online applications are accepted via www.waynegov.com.
To be considered for employment, the application must be filled out entirely with all supporting documents attached.
Resumes will not be accepted in lieu of completing the work history of the application in its entirety.

Attach: Diploma & Transcripts

An Equal Opportunity Employer/ADA Compliance