SOC/NOC Security & Network Operations Analyst

About the role

You will actively triage and own SOC/NOC boards, diving into SIEM, EDR, and network alerts to catch and contain security incidents. You will take full command of patch and firmware management using ConnectWise and network consoles, ensuring every server, workstation, firewall, and switch is updated on schedule. You will build, tune, and expand automated alerting rules across cloud and RMM environments so detection fidelity stays high, noise stays low, and resolution SLAs are consistently met. Partnering directly with CISO and Compliance leadership, you will audit client environments against industry frameworks (SOC 2, HIPAA, NIST) to deliver security documentation.

Key responsibilities

• Actively triage and own SOC/NOC boards, diving into SIEM, EDR, and network alerts to catch and contain security incidents
• Take full command of patch and firmware management using ConnectWise and network consoles
• Ensure every server, workstation, firewall, and switch is updated on schedule
• Build, tune, and expand automated alerting rules across cloud and RMM environments
• Maintain high detection fidelity and low noise while consistently meeting resolution SLAs
• Audit client environments against industry frameworks (SOC 2, HIPAA, NIST)
• Deliver security documentation in partnership with CISO and Compliance leadership

About you

• 3+ years of execution-first experience in a SOC, NOC, or multi-tenant MSP/MSSP environment
• Practical knowledge of incident response, firewalls, and network lifecycle management
• Take personal ownership of ticket queues and response times
• Thrive in fast-paced environments where speed, accuracy, and detailed documentation matter
• Love digging into root causes, analyzing logs, and eliminating repeat issues through continuous process improvement
• Navigate ConnectWise, EDR/SIEM tools, cloud ecosystems (M365/Azure, Google Workspace), and network management consoles with ease
• Have a dedicated, distraction-free home setup with reliable high-speed internet connection
• Ready to tackle scheduled tasks and step up during on-call rotation windows

About us

At Outsource Access, we help growing MSPs and business leaders keep their digital infrastructure completely secure, optimized, and audit-ready. We don't just clear ticketing boards—we make sure every client environment is hardened, monitored, and running without a hitch.