Soft Play Team Member (Full-Time)

Experienced Barista & Softplay Assistant | Full-Time, 40 hours/week

Position: Full-time & weekend work
Location: Partington, Trafford

About Us

We're a family-run soft play and café business looking for an experienced Barista & Softplay Assistant.

About the Role

Epicland is looking for an experienced, Soft Play Assistant to join our team. We're looking for a friendly, hands-on all-rounder to join our team. You'll split your time between reception, the café and the play area, and help host birthday parties when needed. It's a varied role that suits someone who enjoys being kept busy.

You'll be a great fit if you've worked in hospitality – cafés, restaurants, bars, leisure centres or family attractions – and you're comfortable handling queues, orders and customers at the same time.

Key Responsibilities

Customer Service & Front of House

• Greet and serve customers professionally, delivering friendly front-of-house service across café, soft play, parties, and events.
• Provide friendly, efficient customer service, especially during busy periods.

Café duties:

• Taking orders, running the till and serving up food and drinks
• Keeping up with orders during busy periods
• Clearing tables and keeping the café tidy
• Following food hygiene and allergen procedures
• Operate booking systems, tills, and card payment transactions accurately
• Keep the café area clean, stocked, and presentable

Soft Play, Parties & Events

• Actively supervise children in the play area to ensure their safety and positive behaviour
• Enforce play area rules and manage sock/entry checks as needed
• Support the delivery of children's parties and events from time to time
• Clean and tidy play equipment and surrounding areas throughout the day
• Respond to minor incidents (bumps, disputes between kids, spills) calmly and appropriately
• Help manage capacity and flow of the play area during peak times

Party host

• Hosting birthday parties when needed and making sure the birthday child and their guests have a great time
• Running the party timings: play, food and cake
• Serving party food and checking allergens with the organiser
• Resetting the party room ready for the next booking

Operations & Compliance

• Complete cleaning, maintenance, opening/closing, and compliance checks
• Support stock control, deliveries, and vending machines, helping to minimise wastage
• Follow all food hygiene, health & safety, and safeguarding procedures at all times
• Work closely with supervisors and managers to help deliver high standards across the centre

What You'll Need

• At least 3 years of hospitality experience, e.g. café, restaurant, bar, fast food, leisure, soft play, or family attraction.
• Strong customer service skills — friendly, patient, and confident talking to parents and children
• Ability to work well in a fast-paced, sometimes loud and chaotic environment
• Reliable, punctual, and a team player
• Full availability for 40 hours/week, including weekends and school holidays (our busiest times)

Nice to have

• Barista experience (training available)
• First aid certification

Interested?

If you're interested in joining our growing team, we'd love to hear from you.

Please send your CV to [email protected]

We are committed to safeguarding and promoting the welfare of children. References will be required, and a DBS check may be requested where appropriate.

Pay: £12.71-£14.50 per hour

Benefits:

• Free parking

Experience:

• Hospitality: 3 years (required)

Work Location: In person