Soft Service Executive

Job Summary

Soft Service Executive - Property And Asset Management

What this job involves: Ensure to provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine, etc. Assisting the Team Manager /Property Manager with any assigned projects and providing backup as and when required. Following would be your site deliverables:

• Taking daily property rounds, coordinating with the team to close any matters related to cleaning.
• Maintaining daily/monthly reports, i.e. DMR and MMR, and sharing the same with Property Manager and client.
• Schedule weekly vendor meetings to discuss daily issues if any.
• Maintaining/preparing monthly attendance summary record for salary.
• Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.
• Developing and mentoring new and subordinate vendor staff
• Assisting in improving and monitoring procedures to ensure cost-effective and efficient services.
• Assisting in preparing and developing the documentation of standard policies and procedures
• Plans, schedules, inspect, and assigns work to subordinate supervisors and/or teams.
• Manage landscaping and gardening.
• Regularly brief all staff regarding their duties, designated areas of work, and special instructions if any.
• Prepare and implement various checklists, at the frequency instructed in the suggested formats.
• Ensure the housekeeping staff is well-groomed.
• Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
• Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
• Take feedback - customer needs assessment and evaluation of customer satisfaction levels.

Reporting: You will be reporting to Soft Service Manager/ Property Manager.

Qualifications

• You will have a Degree / Diploma or relevant educational background in hotel management/hospitality with min 1-2 years of work experience preferred. Effective communication skills and customer-oriented service outlook is non-negotiable.

Location

Bengaluru, KA

Scheduled Weekly Hours

48

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.