K
K Raheja Corp
Soft Service Manager / Facility Manager (Work Location - Malad)
Skills
CRMCompliance
1 month ago
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Important information
Contract type:
Permanent
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
18 September 2026
What they need
- Manage day-to-day soft services operations of the assigned building in coordination with outsourced service partners.
- Build strong relationships with clients and occupants, understand their requirements and ensure timely resolution of concerns.
- Drive implementation of CRM processes, including client meetings, action tracking and closure of commitments.
- Ensure effective delivery of housekeeping, security, landscaping, pest control, waste management, parking/traffic management, food court and other soft services as per defined SLAs.
- Monitor vendor performance against SLA, KPI, MIS and MMR requirements and ensure corrective actions for service gaps.
- Conduct regular inspections of client areas, common areas and building premises to ensure cleanliness, hygiene, appearance and service standards.
- Manage client complaints and helpdesk requests, ensuring timely closure with appropriate corrective and preventive actions.
- Coordinate move-in and move-out activities, including unit inspection, asset verification, damage assessment and coordination for rectification.
- Ensure adequate manpower, supervision, training and deployment of outsourced staff across all service areas.
- Ensure outsourced teams are trained on SOPs, HIRA, Permit to Work, safety requirements and site-specific processes.
- Prepare and monitor the annual CAM/operational budget, control expenses within approved budgets and identify opportunities for cost optimisation.
- Review and approve service-related plans, procedures and operating standards to enhance client experience and operational efficiency.
- Coordinate with clients, vendors, internal teams and SMEs for smooth resolution of operational issues and service requirements.
- Ensure compliance with all applicable statutory, safety, security, quality, environmental and ESG requirements.
- Support implementation of ESG and sustainability initiatives, including waste management, energy conservation and responsible resource utilisation.
- Ensure effective emergency preparedness and coordinate response during emergencies in line with the Emergency Response Plan.
- Maintain appropriate records relating to service delivery, inspections, complaints, vendor performance, contracts, expenses and compliance.
- Conduct periodic vendor reviews and audits and ensure closure of identified observations within agreed timelines.
- Identify opportunities to improve service quality, productivity and customer experience while optimising operating costs.
- Support clients and prospective clients with space readiness, occupancy requirements and move-in/move-out coordination.
- Ensure seamless operations during planned events, client visits and other activities within the premises.
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