Soft Services Coordinator

Core Functions:

• Support Facility Operations Manager in day-to-day workplace services and facilities operations
• Manage cafeteria, housekeeping, pest control, hygiene control, employee-related facilities, amenities and services
• Manage gymnasium and sports centres including training rooms and auditorium
• Maintain workplace cleanliness, presentation, functionality and service standards

Quality & Safety Audits:

• Inspect the building regularly to maintain high presentation standards and enforce health and cleanliness control
• Ensure full compliance to RBA,Halal,BeSS,KKM requirements and local/site safety requirements

Vendor Management:

• Supervise inhouse vendors and other third-party contractors for cafeteria, housekeeping, pest control, hygiene control, etc
• Perform health, safety, compliance checks and incident reporting

Daily Operations/Administration:

• Manage facilities supplies, consumables and other inventories
• Manage employee and visitor requests, manage meeting room setups and track work orders
• Deliver high-quality customer service and workplace support
• Build and maintain relationships with employees, clients, vendors and facilities team
• Conduct workplace inspections and identify maintenance, safety and service issues.
• Monitor, track and resolve work orders, service requests and complaints
• Maintain facilities records, service logs, purchase orders and invoice closing
• Ensure all facilities equipment are serviced/maintenance according to PM schedule
• Coordinate contractors, suppliers and service providers while ensuring compliance
• Support meeting room setups and workplace events

Requirements & Skills

• Minimum diploma or degree in Facilities Management, Business Administration, or a related field
• 2 to 5 years of relevant background in office administration, cafeteria management or soft services facility management
• Experienced in Cafeteria Management, Workplace Services or Office Administration
• Strong customer service and stakeholder management skills
• Ability to manage vendors, contractors and other stakeholders relationships
• Knowledge of health, safety and workplace compliance standards
• Experienced in service request/complaints tracking and administrative tools
• Strong organizational, communication, and problem-solving abilities
• Proficient in Microsoft Office Excel, Words and Powerpoint applications and administrative processes
• Ability to work independently and manage multiple priorities in a fast-paced environment

Pay: RM1,900.00 - RM3,000.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave

Application Question(s):

• Do you have at least 2 years of experience in Facilities Management, Workplace Services, Cafeteria Management, or Office Administration?
• Do you have hands-on experience managing vendors and contractors (e.g., cafeteria, housekeeping, pest control, hygiene services, or facilities service providers)?
• Do you have experience conducting workplace inspections and ensuring compliance with health, safety, hygiene, or workplace standards?
• What are your salary expectations? (in RM)
• What are your notice period? (in Months)

Work Location: In person