Soft Services Manager

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At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.

 

Job Description:

Parsons is looking for an amazingly talented Soft Services Manager to join our team! The Soft Services Manager oversees the daily non-technical operations, vendor contracts, and resident welfare programs within the workforce accommodation village. This role is responsible for ensuring a hygienic, safe, and high-quality living environment for thousands of residents. The manager will lead service mobilization, govern integrated facility management contractors, and maintain strict adherence to international and local worker welfare standards

What You'll Be Doing:

• Oversee integrated soft facilities management subcontractors, ensuring strict compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Direct daily operations across all non-technical streams, including mass catering, large-scale housekeeping, laundry services, waste management, pest control, and landscaping.
• Manage the soft services operational budget, review vendor invoicing, and optimize resource allocation to prevent cost overruns.
• Lead the operational readiness plans for new modules, blocks, or facilities within the village as the asset transitions from construction to occupancy.
• Coordinate logistics across multiple vendors to ensure catering, sanitation, and recreation facilities can seamlessly scale up or down based on resident population shifts.
• Conduct rigorous, routine inspections of living quarters, food preparation areas, and common spaces to enforce strict compliance with local municipal laws and international worker welfare frameworks.
• Coordinate with the health, safety, and environment (HSE) team to manage medical clinic interfaces, emergency response drills, and sanitation controls.
• Manage the upkeep and scheduling of facilities, spaces, prayer halls, and sports zones to foster a positive community environment.
• Establish clear feedback loops and grievance mechanisms for residents, resolving complaints, cleanliness, or amenities promptly.
• Partner with the security team to govern village access, crowd management, and resident safety protocols.
• Perform other duties as assigned by the line manager/supervisor.

What Required Skills You have:

• Relevant BSc degree in relevant field.
• Min 10 years’ experience in facilities management, with at least 3 years specifically managing large-scale workforce accommodations, remote camps, or high density-residential villages.
• Certifications in food safety (e.g., HAACP, ServSafe) or professional facilities management
• Exceptional conflict resolution skills, strong contractor management capabilities, and experience working within highly multicultural environments.

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

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