Soft Skills Trainer

We are actively hiring for a Soft Skills Trainer!!!

Location - Bhayandar

Working Days: 6 days working with 1 week off

Shift: General Shifts

Budget- Up to 6.5 LPA

Immediate Joiner Preferred

Roles & Responsibilities:

• Have a thorough understanding of the platform.

• Listen to calls on the operation floor.

• Provide feedback and conduct coaching sessions for the client partners on the floor to improve/maintain the language skills, soft skills, and call handling skills.

• Conduct language and voice & accent training for employees as per organization standards.

• Monitor and provide feedback for bottom performers.

• Ensure that the bottom performers move up the learning curve by means of special coaching sessions.

• Conduct on the floor interventions through coaching and feedback models as defined by function/ program.

• Use various learning tools to enhance spoken capabilities.

• Support OJT/Production Ramp by observing, measuring, and monitoring learners as needed.

• Maintaining and reporting audit/feedback/ coaching/ training records.

• Training new hires on Fundamental Skills of Grammar and Voice & Accent.

• Self-confidence coupled with the ability to infuse confidence in others.

Interested candidates can connect with-

Simran (HR)

Contact No.- 9137514621

or can share resume on [email protected]