Software and Applications Manager

As Software and Applications Manager in the Social Technology team, you will bridge internal technology capabilities with external capacity-building initiatives for non-profit and social sector organizations. Your multi-faceted role will encompass being a technical implementation lead for clients, driving end-to-end digital transformation by working shoulder-to-shoulder with the stakeholders within non-profit organizations (NPOs), social service agencies (SSAs) and grantmakers, and acting as part software engineer, part solutions architect, and part advisory partner, taking custom technical solutions from early prototype through to stable production in real-world environments.

Roles and Responsibilities

1. Software Acquisition & Systems Development

• System Acquisition & Deployment: Oversee the sourcing, acquisition, and full-lifecycle deployment of software systems and platforms for Empact's social sector clients as well as Empact’s internal needs.
• Internal Platform Leadership: Drive the implementation, workflow customization, and data migration for internal enterprise platforms, ensuring optimal alignment with impact measurement, financial tracking, and operational needs.
• System Integration & Automation: Architect cloud integrations and automated reporting pipelines to reduce manual tracking and streamline processes.

2. Quality Assurance, Monitoring & Project Governance

• Performance & Quality Monitoring: Establish quality metrics and continuously evaluate the outcomes, reliability, and user adoption of software solutions implemented internally and for social service organizations.
• Solutions Lifecycle Support: Oversee ongoing maintenance, user acceptance testing (UAT), documentation, and technical support for core products and client platforms (e.g., Ka-Ching, donor management platforms, accounting/invoicing systems).
• Vendor & Volunteer Management: Coordinate with external technology vendors and structure engagement models for technical volunteers to ensure project delivery meets quality and SLA standards.
• Needs Assessment Execution: Lead technical needs evaluation for clients to recommend tailored software ecosystems, including donation tracking, donor management, and case management solutions.  Conduct digital readiness assessments and workflow audits for non-profits to identify operational bottlenecks, data gaps, and technology needs.

3. Proof-of-Concept (PoC) Development & Technical Expertise

• PoC & Prototyping Leadership: Direct the development of Proof-of-Concept (PoC) prototypes and pilot solutions to test emerging platform features before full-scale rollouts.  Recommend, design, and scope affordable, fit-for-purpose technology solutions tailored to the social sector.  Drive practical, ethical AI initiatives and process automation tools to improve efficiency for clients.
• Technical Guidance: Serve as the technical expert on platform architecture, feature enhancement, cloud upgrades, and data analytics capabilities.
• Project Delivery: Lead cross-functional tech implementation and onboarding projects from inception through deployment, ensuring deliverables stay within scope, on schedule, and aligned with client budgets. Lead kick-off sessions, implementation, work processes, client onboarding, and ongoing client management and support.

4. Security, Risk Management & Governance

• Cybersecurity & Data Protection: Enforce robust security standards, data backup schedules, and risk management protocols across all software and cloud platforms.
• Security Assessments: Conduct technical risk and security assessments for organizational infrastructure and client management systems.
• Data Governance & Compliance: Ensure full compliance with client confidentiality standards, access permissions, and data protection practices across shared environments.

5. Business Development.

• Business Development: Participate in business development, scoping client proposals, pitching strategic engagements, and identifying grant/funding opportunities for client tech initiatives.

This job is for you if you are:

• Client-focused, building strong customer relationships and earning clients’ trust by actively understanding their needs, persistently resolving their issues, remaining adaptable and effective under pressure, and acting as an effective bridge between clients and the Empact team.

• Product-driven, demonstrating strong product knowledge, passion for social tech solutions, and active engagement in market opportunities.

• Resourceful and innovative in problem solving, able to devise creative and fit-for-purpose solutions, think outside the box, and resolve technical challenges fast while maintaining clear communication regarding status and resourcing.

• Experienced in managing complex projects involving multiple stakeholders, and able to work on several projects concurrently, prioritising effectively

• Able to thrive in an action-oriented and agile environment

• Comfortable with assuming responsibility for varied internal and external portfolio

QUALIFICATIONS & JOB REQUIREMENTS

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
• Minimum of 5 years of experience managing software acquisition, platform development, or technical delivery, preferably within technology consulting or the non-profit sector.
• Proven experience leading enterprise platform implementation and strong project management background.
• Hands-on experience with cloud integration, database management, and building data analytics/reporting platforms.
• Deep understanding of cybersecurity frameworks, data encryption, automated backup systems, and vulnerability assessment protocols.
• Demonstrated skill in overseeing Proof-of-Concept (PoC) builds, feature specification, system architecture design, and user experience testing.
• Familiarity with non-profit software ecosystems, such as donor management systems, accounting/invoicing platforms, and digital needs assessment frameworks.
• Prior exposure to the social service or non-profit sector in Singapore would be highly advantageous.
• Demonstrated passion for building digital capabilities and empowering social service organizations through strategic technology application.