Software & Hardware Field Service Engineer (India)

Location: Remote, India

The Opportunity

Planet Pharma is supporting an innovative medical technology organisation as they continue to expand their global field engineering capability.

This is a unique opportunity for a technically strong engineer who enjoys working at the intersection of software development, hardware integration, customer support, and field service engineering . The role combines hands-on equipment installation and troubleshooting with software development, system integration, and direct customer engagement across international markets.

You'll act as a key technical link between customers, field teams, and the wider engineering organisation, helping ensure complex technology platforms are successfully deployed, maintained, and continuously improved.

This position would suit someone who enjoys variety, wants exposure to both software and hardware technologies, and is comfortable taking ownership of technical challenges from diagnosis through to resolution.

Key Responsibilities

Field Service & Technical Support

• Lead installation, commissioning, validation, and acceptance activities for advanced technology systems.
• Perform software and hardware configuration, calibration, testing, and verification.
• Provide onsite and remote technical support to customers.
• Diagnose and resolve equipment, software, communication, and operational issues.
• Support customers throughout the equipment lifecycle, from implementation through ongoing service support.

Software Development & Maintenance

• Contribute to the development, maintenance, and enhancement of software applications.
• Support systems operating within Windows and Linux environments.
• Perform software troubleshooting, debugging, testing, log analysis, and issue resolution.
• Drive continuous improvement based on customer feedback and field observations.

Software & Hardware Integration

• Support integration between software platforms and hardware systems.
• Troubleshoot issues involving automation equipment, sensors, motors, control systems, and communication interfaces.
• Identify root causes across software, hardware, electrical, communication, and mechanical systems.
• Support product upgrades, validation activities, and new system deployments.

Technical Problem Solving

• Act as a key technical escalation point for complex customer issues.
• Investigate recurring technical challenges and perform root cause analysis.
• Translate field observations into actionable engineering recommendations.
• Work cross-functionally with software, hardware, and product teams to drive issue resolution.

Documentation & Quality Support

• Maintain installation, maintenance, troubleshooting, and investigation records.
• Produce technical reports and customer documentation.
• Support corrective and preventive action activities.
• Assist with quality and compliance-related technical investigations.

Customer Training & Relationship Management

• Deliver customer training on equipment operation and troubleshooting.
• Support distributors, service partners, and end-users.
• Build strong customer relationships through effective technical support and communication.
• Support customers across multiple international regions as required.

Candidate Profile

Essential Experience

• Bachelor's degree in:

• Computer Science

• Software Engineering

• Electronic Engineering

• Automation Engineering

• Mechatronics

• Biomedical Engineering

• Or a related discipline

• 5+ years' experience in:

• Medical devices

• Automation systems

• Industrial equipment

• Software engineering

• Field service engineering

• Or a related technical environment

• Strong experience with:

• C++

• Qt/QML

• Software debugging and troubleshooting

• Windows and Linux environments

• Experience supporting equipment installations, commissioning, maintenance, or field service activities.

Technical Expertise

• Strong understanding of both software and hardware systems.

• Experience troubleshooting integrated equipment and automation platforms.

• Familiarity with one or more of the following:

• PLCs

• Motion control systems

• CAN Bus

• Serial communications

• TCP/IP networking

• USB and device interfaces

• Ability to differentiate between software, electrical, communication, mechanical, and hardware-related issues.

Desirable

• Medical device industry experience.
• Experience supporting automated instrumentation or laboratory equipment.
• Knowledge of machine vision systems or OpenCV.
• Exposure to regulated product environments.

Personal Attributes

• Strong problem-solving and troubleshooting capability.
• Comfortable working independently in customer-facing environments.
• Excellent communication and stakeholder management skills.
• Service-oriented mindset with a strong sense of ownership.
• Able to manage multiple priorities across international customers and teams.