Software Application Support Engineer

Job highlights

• We are looking for a highly motivated and skilled Software Application Support Engineer with 0 to less than 2 years of relevant experience to join our team at SISL Infotech Pvt

We are looking for a highly motivated and skilled Software Application Support Engineer with 0 to less than 2 years of relevant experience to join our team at SISL Infotech Pvt. Ltd.

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve software application issues efficiently.
• Collaborate with cross-functional teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance skills and knowledge.
• Analyze customer feedback and provide recommendations for process improvements.

Job Requirements

• Strong understanding of software applications and operating systems.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and troubleshooting skills.
• Familiarity with help desk software and ticketing systems.
• Ability to learn quickly and adapt to new technologies and processes.

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