Software Architect (Enterprise AI)

• The AI/ML Software Architect position will serve as a key technical leader in our Enterprise AI Engineering group, and s/he will provide architectural guidance globally, across our U.S., Canada, Colombia, and India teams. You will be responsible for shaping our long-term technical vision, establishing architectural standards and guardrails, and establishing our best practices for the modern AI-Assisted SDLC practice. You will drive cross-organizational initiatives, solve complex and ambiguous technical challenges, and partner with other Cross-BU Software Architects to elevate the technical standard for Twilio company-wide
• You will be responsible for guiding technical blueprints, mentoring developers, and partnering with program managers, designers, full stack developers, and AI/ML engineers to set our team up for long-term success. The ideal candidate should have experience across the software lifecycle from architecture, design, development, deployment and maintenance of modern, cloud applications. This is an opportunity to be an integral leader of a fast-growing engineering team, and shape the future of how Twilio works
• Establish and model a high-performance culture of our Software Engineering team
• Grow and mentor senior technical leaders, building a durable culture of engineering excellence
• Lead architecture for the Enterprise AI engineering platform and products, ensuring consistency and quality through cross-product reviews and shared standards
• Partner closely with product, engineering, and executive partners to shape where we’re headed
• Own the most complex engineering problems at enterprise scale
• Present to executive leadership on our AI Engineering plans and deliverables
• Cross-functional Collaboration: Work across different verticals (Support, Sales, Marketing, Operations, etc.) to ideate, develop, and implement new AI/ML solutions that drive business growth
• Cultivate a team of builders and owners that collaborate, grow and continuously improve together

Benefits

• Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
• Work from home opportunities
• Generous annual time off in all countries
• Comprehensive health programs
• Programs to help our employees plan for their retirement needs
• Generous maternity, paternity, and adoption leaves, as well as family medical care leave
• Variety of snacks, drinks, and catered meals in each of our locations- Demonstrated ability to set technical vision and strategy at an enterprise or company-wide level
• Experience leading cross-functional initiatives and resolving highly complex, ambiguous technical problems
• Proven record of mentoring senior engineering talent and elevating organizational standards
• Expertise in system design, reliability, scalability, security, and cost optimization for large-scale architectures
• Exceptional written and verbal communication, influence, and leadership skills
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience)
• 15+ years of experience designing and scaling distributed systems and platforms
• This leadership role requires a range of technical expertise in full-stack software architecture, LLM and Agentic Applications, and ability to drive effective stakeholder collaboration and present work with executive leadership
• To succeed in this role, you will have a strong sense of ownership for our engineering products, and possess a deep technical background to develop constant growth and innovation