Software Asset Management - ITAM

CMDB Administrator / ITAM Specialist

Job Type: C2H
Department: IT Service Management (ITSM)
Experience Required: 68 Years

Key Responsibilities

• Administer and maintain the CMDB platform and related processes end-to-end
• Define and manage Configuration Items (CIs), CI classes, attributes, and relationships
• Ensure CMDB data integrity, completeness, and accuracy through regular audits and reconciliation
• Establish, document, and enforce CMDB governance policies and standards
• Design and maintain CI relationship mappings to support impact analysis, change management, and incident management
• Collaborate with Change, Incident, and Problem Management teams to ensure CMDB data supports ITSM processes effectively
• Monitor data feeds and discovery tools to keep CMDB updated and synchronized with source systems
• Drive continuous improvement initiatives for CMDB data quality and process maturity
• Support Software Asset Management (ITAM) activities license tracking, compliance, and asset lifecycle management
• Assist with Windows Server and Azure administration tasks as needed, particularly in the context of Splunk installation projects
• Prepare reports, dashboards, and documentation related to CMDB health and governance metrics