Software Coordinator

Job Title: Software Support Coordinator

Duration: 3 Months (with potential for full-time based on performance)

Stipend: ₹5,000 per month

About the Role:

We are looking for a motivated and tech-savvy individual to join our team as a *Software Support Coordinator*. In this role, you will act as the first point of contact for our clients, helping them resolve their technical queries and ensuring a smooth user experience with our software products.

Key Responsibilities:

* Communicate directly with clients via email, chat, or phone to understand their software-related issues or inquiries.

* Troubleshoot basic technical problems and provide timely, effective resolutions.

* Collaborate with the development and QA teams to escalate and track complex issues.

* Document common issues and solutions to build a knowledge base for internal and client use.

* Follow up with clients to ensure issues are fully resolved and gather feedback.

* Maintain a high level of professionalism and empathy in client interactions.

Requirements:

* Strong communication skills in English (written and verbal).

* Basic understanding of software systems, applications, and troubleshooting.

* Ability to understand and explain technical concepts in a simple, clear manner.

* Strong problem-solving skills and a customer-first attitude.

* Proficiency in using common tools like email, Google Workspace, or Microsoft Office.

Preferred Qualifications (Not Mandatory):

* Background in Computer Science, IT, or related field.

* Prior experience in customer support or helpdesk roles.

* Familiarity with ticketing systems or CRM software.

Added Advantage**:**

* Fundamental understanding of HTML, CSS, and React JS.

* Basic to intermediate knowledge of Microsoft Excel Suite (formulas, formatting, data organization).

* Knowledge of JSON structure and its usage in web development.

* Strong willingness to learn and adapt to new technologies.

* Good analytical thinking and problem-solving skills.

* Effective communication and teamwork abilities.

Stipend & Growth Opportunity:

* A monthly stipend of ₹5,000 will be provided during the 3-month probation period.

* Based on your performance, there is potential for a full-time offer with a revised compensation package after the internship period.

Job Types: Full-time, Permanent, Fresher

Benefits:

• Paid sick time

Work Location: In person