Software Customer Service Representative

Join us if you're looking for a dayshift, stable work space to grow professionally and personally! We welcome enthusiastic, open-minded individuals with customer support experience and offer career advancement for high-performing individuals.

This is a day shift, full-time (09am-06pm) and office-based position based at our office in Davao City PH. Remote work is not available, so please apply only if you are open to working on-site.

Note: Our HR will be reaching out to you through Singapore number (+65) for the initial phone interview.

What you will do:

• Provide technical support to customers via phone, zoom meeting, email, or chat regarding VoIP service/CRM, including configuration, troubleshooting, and problem resolution.
• Diagnose and resolve technical hardware and software issues related to VoIP equipment, CRM system and provide customer solutions.
• Document all support interactions and troubleshooting steps in our ticketing system with clear and concise notes.
• Collaborate with other support team members and departments to escalate and resolve complex issues promptly.
• Assist in testing and evaluating new VoIP products and services.
• Stay current with industry trends and advancements in VoIP technology to provide up-to-date information to customers.

What we need:

• Proven experience in customer service through email, phone call, zoom meeting to troubleshoot and resolve issues. Having technical background or have been in position that deal with systems/software will be an advantage.
• Familiarity with network troubleshooting tools and techniques.
• Excellent communication skills, both written and verbal.
• Open minded to keep learning and improving professional skill set.
• Ability to work independently and in a team environment.
• Strong problem-solving skills and attention to detail.
• Customer-oriented and able to empathise with customer concerns.

Education:

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

About us:
We are a technology-based group of companies in Singapore and this position is for our subsidiary company Shinevision Enterprises, Inc.

Shinevision Enterprises Inc., is based in Davao and specializes in innovative technology solutions such as CRM, VoIP Telecom, Digital Marketing solutions. Join us to make an impact in making people’s life more productive with software automation.

Our office is located at: Door 1, 328 6-A Street, Ecoland Phase 1, Bucana, Davao City.