Software Developer (Application Support)

Key Duties & Responsibilities

• System Maintenance and Monitoring: Responsible for the day-to-day maintenance of company websites and systems related to transaction processing, investment trading, and valuation to ensure stable operations. Perform regular system inspections to promptly identify and address potential issues.
• User Support: Provide solutions to user queries related to system usage, offering technical support and training. Maintain strong user relationships, gather feedback, and implement improvements.
• Troubleshooting and Resolution: Respond swiftly to system failures, conduct troubleshooting, and ensure business continuity. Develop and regularly practice emergency response plans.
• System Optimization and Upgrade: Analyze system performance and implement optimization strategies to enhance efficiency. Support technical aspects of system upgrades and the launch of new features.
• Security Management: Oversee security configuration and management to ensure information safety. Conduct regular security scans and address vulnerabilities.
• Documentation Management: Create and maintain system operation manuals, maintenance logs, and other technical documents. Regularly update system configuration and operational process documentation.

Requirements and Qualifications

• Bachelor's degree or higher in Computer Science, Information Technology, or a related field
• 1 - 3 years of experience in IT system operations and maintenance, preferably in the fund management industry
• Proficient with Linux/Unix operating systems and capable of writing Shell s/Python
• Knowledgeable about container technologies and familiar with cloud platforms like AWS and Azure
• Solid understanding of network fundamentals, including common protocols and troubleshooting methods
• Strong analytical and problem-solving skills with a collaborative team spirit. Experience in the fund or asset management industry is preferred, familiarity with AI is preferred