Software Developer / IT Account Manager

Software Engineer

Contract position

Role Summary
The Software Engineer will support key customers and partners in setting up environments, porting and optimizing software, and enabling the adoption of AI and cloud computing solutions. The role combines hands-on software development with technical enablement, working closely with customers to resolve deployment issues and support the incubation of computing solutions.

Key Responsibilities

Software Porting

• Assist key customers in setting up their environments, compiling software, and porting software to target platforms (e.g. ARM).
• Promote the use of AI frameworks and pattern adaptation development by partners, and resolve related technical issues.

Code Optimization

• Analyze bottlenecks in customer applications and improve performance through code optimization.
• Assist customers in conducting performance tests and possess the ability to optimize related software.

Issue Handling

• Analyze common abnormal issues in customer software, supercomputing platforms, and AI model deployment/operation to ensure normal operation of customer business.

Technical Enablement

• Conduct product training for customers to help partners better understand and utilize relevant CPU/NPU technologies and products.

Solution Incubation

• Collaborate with partners to design, build, port, and adapt general computing and intelligent computing solutions.

Competency Requirements

Cloud & Computing Knowledge

• Certain level of knowledge related to business in the cloud and computing fields.
• Hands-on experience in the design, planning, execution, delivery, or operation of related projects.
• Understanding of the products, solutions, and business logic in the cloud and computing industry.

Programming Proficiency

• Experience in code development and debugging using one or more of the following: C/C++, Fortran, Java, Python, .NET.
• Solid foundation in programming, good programming style, and work habits.

Linux Familiarity

• Proficient in using the Linux operating system, with experience in software development and debugging in a Linux environment.

AI Software Development

• Foundational understanding of AI, including deep learning, machine learning, computer vision, and natural language processing.
• Practical experience developing AI software; familiar with mainstream AI frameworks such as PyTorch, MindSpore, and PaddlePaddle.
• Hands-on experience in model training, precision/performance tuning, and inference deployment.

Communication & Collaboration

• Clear logical thinking and technical analysis approach.
• Proactive and responsible attitude, with excellent team communication and collaboration skills.

Requirements

• Bachelor's Degree or above in Computer Science, Software Engineering, or a related technical discipline.
• Prior experience in software porting, optimization, or AI/cloud solution deployment is preferred.
• Contract position(s) available.

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Account Manager

IT Sales & Enterprise Accounts

Role Summary
The Account Manager manages, maintains, and grows existing direct accounts, as well as prospects, qualifies, and grows new accounts to sell the company's complete line of technology solutions — including desktops, laptops, peripherals, enterprise servers and storage, networking, security, software licensing, and managed and professional services.

Key Responsibilities

Account & Relationship Management

• Establish relationships with the client's IT and business unit executives as a trusted advisor who understands their issues, needs, and requirements.
• Build and maintain strong, long-lasting customer relationships and a healthy sales pipeline.
• Develop, manage, and maintain strong account relationships with customers.
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.
• Responsible for developing long-term relationships with the portfolio of assigned customers, connecting with key business executives and stakeholders.

Business Development & Sales

• Partner with business development teams in identifying new business opportunities and managing the sales cycle from start to finish.
• Engage with principals and partners/suppliers in sales activities on the company's IT products and services.
• Ensure sales targets are achieved and maintain good customer rapport.
• Ability to hunt and secure new customers.
• Meet sales objectives, increase market share, and grow revenue.
• Identify and grow opportunities within territory, collaborating with sales teams to ensure growth attainment.

Proposals, Contracts & Coordination

• Focal point as sales support to key accounts sales team members for RFP, ITQ, and RFI (for PC products).
• Negotiate and prepare contracts, quotations, etc.
• Involved in preparing proposals and presentations.
• Liaise between customers and cross-functional internal teams to ensure timely and successful delivery of solutions according to customer needs.
• Coordinate internal resources, e.g. pre-sales and post-sales teams.

Market & Performance Management

• Monitor market conditions and recommend pricing and market strategy.
• Investigate customer complaints on quality, delivery, service, etc., and recommend corrective measures.
• Forecast and track key account metrics.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Establish strong partnerships with leading IT vendors, contractors, and distributors.
• Assist with high-severity requests or issue escalations as needed.

Requirements

• Minimum a Diploma in IT or equivalent.
• More than 8 years' experience in IT sales.
• Experience in handling enterprise accounts, preferably in the telco industry.
• Strong initiative and people networking skills.
• Proven sales track record.
• Self-motivated, go-and-get approach, and the will to win.
• Excellent communication and interpersonal skills.
• Good team player, meticulous, and proactive individual.