Software Development and Application Support Analyst II

WHY JOIN THE REDWOOD CITY TEAM?

We offer a wide range of meaningful career opportunities with potential for growth, training and development, competitive salaries, flexible work schedules, paid time off, and robust benefits. The Redwood City team is guided by the core values excellence, integrity, service, collaboration, inclusion, and innovation . Inherent in these values is a great organizational culture based on trust, strong and supportive leadership, respect, risk-taking, empowerment, and effective communication. The community is known for its inclusivity, strong engaged neighborhoods, and civic pride.

The City works diligently to maintain positive and productive relationships with community partners, together providing outstanding services, programs and opportunities for residents and businesses. This mix of tradition and progress, community and diversity, makes Redwood City an extraordinary place to work and call home. If you’re looking to grow your career as a part of a hard-working and fun Library team that fosters innovation, creativity and collaboration, we hope you’ll apply.

THE POSITION

The City of Redwood City is seeking a collaborative and solutions-oriented team player to fill the position of Software Development and Application Support Analyst II in the Information Technology Department. The successful candidate will initially provide primary application support to the Community Development Department, with a focus on the City's permitting system and related business processes. Responsibilities will include implementing, integrating, troubleshooting, maintaining and enhancing enterprise software systems and workflows. The position may also support applications and business systems used by other City departments based on City departments based on organizational needs. The position will report to the GIS and Analytics Manager or designee. .

For a complete job description click: Software Development and Application Support Analyst

Typical duties include, but are not limited to:

• Provide technical support to end-users of various on-premises and cloud-based applications within the City’s Community Development and Engineering Departments
• Assist in the management and maintenance of enterprise systems and online applications, such as the permitting system, public data access system, and payment processing system.
• Assist with the development of new or revised system processes and procedures, develop action plans, and test and implement system improvements and modifications.
• Recommend process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy that must be approved by appropriate leadership prior to implementation.
• Coordinate with vendors to report and resolve system bugs, schedule and implement system maintenance and upgrades, and recommend system/application improvements
• Perform data analysis, run SQL queries, create reports, and develop data visualization tools (dashboards, graphs) utilizing tools such as Excel, Power BI, and/or Tableau
• Provide staff with end-user application training, create detailed training manuals/guides, and document user procedures and workflow processes.

MINIMUM QUALIFICATIONS

Any combination of experience and training that would likely provide the required knowledge and abilities are qualifying. Minimum Qualifications are currently under review pending City Council approval:

Training, Education & Experience

Software Development and Application Support Analyst II:

Must have at least three (3) years of application development and/or application support experience, including a minimum of six (6) months of experience in the public sector.

Equivalent to a Bachelor’s degree from an accredited college or university with major course work in Management Information Systems or related field.

Special Instructions: A City application and complete responses to the supplemental questionnaire are required. The questionnaire is a key component of your application and will be used to evaluate your qualifications and background. The response you provide will be used to further identify applicants who are best qualified to continue in the selection process for the position. Responses must be consistent with the employment history of your application. Stating “See Resume” in the work experience section of the application will result in the application being considered incomplete and subject to disqualification. Resumes may be attached separately but will not be accepted in lieu of a City application. Failure to complete the supplemental questionnaire will result in an incomplete packet and disqualification from the recruitment process. While there is no strict minimum or maximum word count, we encourage you to reflect on the prompts and submit thoughtful and complete answers.

Submit your application via www.CalOpps.org no later than November 2, 2026 by 11:59pm or upon receipt of the first 75 applications.

Prior to appointment, candidates will be required to pass a background check (at no cost to the candidate) including the following:

• Criminal History Check
• Fingerprint Check
• Credit Check
• Reference Check