Software Development Engineer

Who you are

• Requires a Master's degree in Computer Science, Electrical Engineering, Information Systems Management, Computer Engineering, a related field, or a foreign equivalent. Must have 2 years of experience job offered or related occupation. Must have 2 years of experience in:
• 2 years of experience in Javascript & Node.js
• 2 years of experience with Frontend technologies like React/Angular/Vue
• 2 years of experience with MVC backend technologies like Express/Node.js, Ruby on Rails, Django/Python; and
• 2 years of experience in Web APIs, OAuth APIs, REST APIs
• Telecommuting work arrangement permitted: position may work in various unanticipated locations throughout the U.S

What the job involves

• Full-Stack Platform Dev. (25%):
• Design, dev., test, deploy, & maintain scalable, fault-tolerant distrib. systems, backend svcs., & frontend apps. for Zoom Apps, SDK, & platform integrations using Java, Python, JS, TS, Node.js, React, & Vue.js. Code algorithms & business logic for event-driven systems w/ low-latency reqs
• Build responsive web apps. & UIs ensuring crossplatform compatibility across web, desktop, & mobile
• Design cloud-native infra. on AWS or equiv. supporting global App & SDK delivery, incl. autoscaling, distrib. caching, worker pools, msg. queuing, & CDN optimization at scale
• 3rd-Party Integrations & API Dev. (15%):
• Design & implement prod.-grade integrations w/ enterprise platforms requiring OAuth 2.0/OIDC auth. flows, webhook mgmt., real-time data sync., & secure multi-tenant data sharing
• Architect & maintain backwards-compatible REST APIs & SDKs w/ rate limiting, idempotency, error handling, & dev. docs
• Ensure reliability through circuit breakers, retry logic w/ exponential backoff, & graceful degradation. Enable dev. partners by solving complex integration challenges & providing tech. guidance
• AI & Intelligent Systems Dev. (20%):
• Architect & build prod. AI-powered features incl. frontend UI & UX integrating LLM svcs. w/ prompt engineering, context mgmt., & conversational workflows
• Design agent-based orchestration systems w/ function calling & tool use patterns
• Build AI telemetry & governance frameworks ensuring data privacy compliance, audit trails, & responsible AI practices
• Implement cost optimization & fallback handling for AI svc. degradation. Research & prototype emerging AI tech. to inform product strategy
• Tech. Leadership & Architectural Governance (20%):
• Lead E2E tech. delivery of complex, multi-quarter projects from initial architecture through prod. deployment
• Drive architectural decisions on system design trade-offs, tech. selection, & scalability patterns across SDK, Infra., Security, & Product orgs
• Lead design reviews evaluating components for scalability, security, & maintainability
• Establish engineering standards incl. API design, coding best practices, automated testing, & CI/CD pipeline design
• Participate in API governance committees & conduct security design reviews championing secure-by-design principles incl. input validation, least-privilege access, & secrets mgmt
• Define tech. roadmaps & collaborate w/ crossfunctional stakeholders (Product Mgmt., Design, Security, Infra.) to align implementations w/ business objectives & regulatory reqs
• System Reliability & Performance Optimization (15%):
• Design & implement observability infra. incl. distrib. tracing, logging, metrics, alerting, & dashboards for incident detection & root cause analysis
• Debug complex prod. issues involving race conditions, bottlenecks, & cascading failures across microservices
• Conduct performance profiling, load testing, & capacity planning to optimize utilization & reduce infra. costs while maintaining svc. level objectives. Implement resilience testing & DR procedures ensuring reliability under failure scenarios
• Mentorship & Collaboration (5%):
• Provide tech. mentorship through code reviews, design feedback, & career dev. guidance
• Lead knowledge-sharing initiatives incl. tech. documentation & best practice workshops
• Build consensus on tech. decisions & unblock org. dependencies through clear communication & stakeholder mgmt

Benefits

• Work from home opportunities
• Retirement benefits
• My-Time-Off (MTO), an extended vacation policy
• Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
• Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
• Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
• Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
• Employer Matching of Charitable contributions up to $500 USD equivalent/year
• Annual Zoom Store Allowance
• Business Travel Accident Insurance