Software Development Manager (CBS Monetization)

• We are currently seeking a Software Development Manager to join our Engineering team
• This role is available to candidates local or able to commute to our Burnaby hub
• You will be expected to be in office minimum twice per week on two of our Anchor Days
• At Clio we strive to be both human and high performing
• For Development Managers this means supporting and growing your people, strong execution as a team and leadership group, and building solid technical solutions
• Our development managers are highly technical and hands on, designing, reviewing, and coding alongside their team
• They coach and build their teams to be both strong technically and strong team members
• They create a safe and productive environment for all Clions
• The team: The Clio Billing System (CBS) team is building the multi-product, multi-region monetization platform that positions Clio to rapidly and sustainably expand the products, services, and extras we sell to our customers
• We partner closely with Rev-ops, Sales-ops, CS-ops, Marketing, Finance, and product teams to define and deliver impactful projects that directly contribute to Clio meeting its revenue goals
• Our CBS Monetization Development Managers often wear a technical product manager hat
• You will drive requirement definition across different parts of the business and guide your partners toward pragmatic solutions
• You’ll build deep domain knowledge and have ownership over evolving our system in the right direction with each project
• There will be projects where you fill that role and others where you collaborate with a product manager
• Partnering with your cross-functional stakeholders to understand their challenges, identifying and advocating for pragmatic yet sustainable solutions, crafting a roadmap for your team, and driving those solutions from start to end while coordinating with the impacted parts of the organization
• Continuously evolving the way your team is leveraging AI and applying it at every step of the project and development lifecycle
• Working with your team on designing good technical solutions (teaching, coaching, collaborating, and giving feedback to produce good architecture documents, plans, and code)
• Actively participating as a contributor to projects and the system (requirements, design, implementation, review)
• Crafting effective 1:1s with your direct reports to make sure they are supported in their career growth and development goals
• Growing and strengthening Clio’s engineering team by actively participating in interviewing and hiring

Benefits

• Specialized learning and development programs and access to an in-house performance coach
• Equitable compensation for your contributions, regardless of gender, race, or any other identifying factor
• Access to pay transparency on all of our global roles
• Company equity for applicable employees
• RRSP-matching in Canada, 401k in the US, and pension plans in Ireland
• Hybrid model – striking the right balance between the benefits of in person connectivity that in office brings, and the flexibility of remote
• Flexible paid time off (4-week minimum with opportunities for personalization based on individual needs and achievements)
• Parental leave options for birthing and non-birthing parents
• A $500 contribution to your child’s RESP
• Various health, dental, and vision benefits for you and your family, including an Employee and Family Assistance Program
• Virtual and In-person Wellness Programs to support mental and physical health
• Paid time for volunteering through our Clio Gives program
• $2000 annual counseling benefit for CAD Clions- You devise roadmaps to guide your team, but aren’t beholden to them — you easily adapt to a constantly changing world
• You are equally energized by both your own technical work as well as contributing to the career growth of your team
• You believe in providing honest, actionable feedback to your team, and encourage your team to reciprocate
• Growth mindset when it comes to process improvement and new technologies, especially AI
• Diverse base of knowledge that allows you to help your team solve complex technical problems
• A strong background in hands-on software development
• You have strong opinions that are weakly held, and foster that same attitude in others
• Demonstrated success in people leadership in software development, particularly with large scale SaaS products
• The ability to describe successful projects you worked on, as well as a collection of lessons learned from failed projects
• Proven ability to align a wide group of people with varying needs on pragmatic solutions
• Demonstrated ability to hire the best and brightest engineers in a fast-paced job market—and to coach, develop, and retain engineering talent
• History of successfully building clarity and understanding for non-technical stakeholders through written and verbal communication
• A philosophy on what makes for great software development teams
• Experience with Stripe Billing (other 3rd party subscription/billing solutions) or Salesforce integration; and
• Experience with quoting, subscriptions, and billing systems at scale
• Experience with Ruby on Rails
• Experience with product management or business analysis